Freelancer profile translated to English.

Description

VIP IT technician freelance with over 8 years of experience, specializing in on-site IT support, Windows 10/11 system migration, and IT park maintenance.

My expertise also includes:

User management via Active Directory: creating, modifying, and deleting accounts.

Proficiency in Azure for managing cloud services, user accounts, and access rights.

Configuration and creation of professional email accounts through platforms like Exchange or Office 365.

Maintenance and technical assistance: hardware, software, and network troubleshooting to ensure business continuity.

Professional, responsive, and solution-oriented, I listen to my clients' specific needs, whether for VIP support, user training, or strategic IT projects.

Specialties: User support, Active Directory, Azure, IT maintenance, Windows 10/11, IT park management, VIP assistance.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

GROUPE POMONA
Help Desk IT Technician
March 2025 - August 2025 (5 months)
Paris, France
Helpdesk Technician – Pomona

Handling and processing user calls (diagnosing and resolving incidents).

Support for Office 365, SharePoint, VPN, Avaya, and SAP.

Management and troubleshooting of peripherals (printers, scanners, etc.).

Use of remote control tools for quick problem resolution.

Requalification, tracking, and closing of tickets in the management tool.

First and second-level support depending on the complexity of the requests.
1001 Vies Habitat
IT Technician
February 2025 - March 2025 (1 month)
Paris, France
VIP IT Technician – Distribution and configuration of tablets, user assistance, and system connection
Qualis
Proximity Technician
November 2024 - December 2024 (1 month)
Main Missions:

1. Phone Fleet Enrollment:

Configuration and deployment of mobile devices (smartphones, tablets).

User profile management (settings, professional accounts).

Monitoring and updating applications and security systems (MDM).

2. Incident Resolution L1, L2, L3:

Handling requests and incidents reported by the ticketing system.

Analysis of technical problems, identification of causes, and application of appropriate fixes.

Escalation of complex incidents to the next level (L3) and monitoring their resolution.

3. Procedure Writing:

Writing technical documentation to standardize intervention processes.

Creating user guides for employee support.

Participation in the continuous improvement of internal procedures.

4. Use of Ticketing and Support Tools:

Proficiency in ticket management tools (ServiceNow, GLPI, Jira, etc.).

Rigorous monitoring of SLAs (Service Level Agreements).