Freelancer profile translated to English.
Back to original languageAbout Aïta
Digital transformation consultant specializing in the luxury sector, I assist major houses in their innovation and digital solution integration projects. With experience as a consultant at Accenture and Adone Conseil, working with clients such as Chanel, LVMH, L'Oréal, and Clarins, I offer tailor-made services: project management, deployment of beauty tech solutions (Virtual Try-On, skin diagnostics), and optimization of omnichannel customer journeys in retail. My goal: to help luxury brands offer exceptional customer experiences through digital means.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 20km), Marseille (up to 20km), Aix-en-Provence (up to 20km)
Experience
- Perfect Corp.Customer Success ManagerFASHION AND COSMETICSAugust 2025 - Today (10 months)Paris, FranceIn my role as a Customer Success Manager at Perfect Corp, I manage strategic accounts for Chanel and Clarins across multiple business units. I oversee the deployment of beauty tech solutions (Virtual Try-On, Skin Diagnostics, ShadeFinder) and coordinate between product teams, international stakeholders, and the specific needs of our clients. I’m responsible for analyzing performance metrics, presenting KPIs, and proposing continuous optimizations to maximize client satisfaction and innovation adoption.
- AFD TechSenior Consultant I AFD Tech @AccentureCONSULTING AND AUDITSFebruary 2025 - August 2025 (6 months)Paris, FrancePMO Consultant at AFD Tech (Accenture) for LVMHDuring my experience at AFD Tech, a subsidiary of Accenture, I worked as a PMO on a major SAP migration project for LVMH. I was responsible for coordinating deliverables, managing timelines, and overseeing steering committees, working closely with delivery leads and various stakeholders. This role allowed me to build strong expertise in managing complex projects within the luxury sector and to strengthen my cross-functional leadership skills.
- CHANELDigital Project ManagerLUXURY GOODSJune 2023 - February 2025 (1 year and 8 months)Paris, FranceINCHANEL - Boutique Connect: Digital In-Store ExperienceManagement of the UX overhaul and optimisation of the back office, enabling a threefold reduction in the contribution time for each shopRoll-out of immersive digital experience in 60 stores (US, EMEA, and APAC)Management of editorial content upon the arrival of each new collectionCreation and management of service pages within the omnichannel customer journey: Chanel & moi, Chanel News, Boutique Discovery PagesMastery of technical and functional aspects in the design, development, and implementation of solutions in collaboration with IT teams.
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Education
- Master's degreeKEDGE Business School2022Master's degree - Brand & Luxury Management
- Bachelor's degreeUniversité Paris 1 Panthéon-Sorbonne2019Économie
Certifications
- Professional Scrum Product Owner™ I (PSPO I)Scrum.org2024