Aïssata-Jaël Traore

Client Service Manager / Team Leader, I support companies in structuring, managing, and optimizing their customer service teams, in demanding and multicultural environments.

With over 8 years of experience, I am involved in operational management, team coordination, and customer performance missions, in contexts of growth, reorganization, or managerial reinforcement.

🎯 My areas of intervention:

• Team management and coaching (up to 15-20 employees)

• Activity organization, prioritization, and operational monitoring

• KPI monitoring (quality, customer satisfaction, productivity)

• Management of sensitive situations: VIP clients, escalations, complex complaints

• Cross-departmental coordination and process improvement

Accustomed to premium, international, and multicultural environments, I work in French, English, and Swedish, with a pragmatic, structured, and results-oriented approach.

I intervene for managerial reinforcement, temporary replacement, or structuring missions, with a clear objective:

secure operations, develop team skills, and durably improve the customer experience.