Freelancer profile translated to English.
Back to original languageAbout Aissa
IT Support Technician N1-N3 for SMEs and large enterprises: helpdesk, maintenance, and systems support.
Are you an SME looking for reliable, responsive, and user-oriented IT support? I assist SMEs and large companies in the daily management of their IT, rapid incident resolution, and service continuity, to limit interruptions and improve team productivity.
With over 5 years of experience in tech support, I provide user assistance, hardware and software troubleshooting, workstation maintenance, and systems and network support. Accustomed to SME and large enterprise environments, I favor simple, effective solutions adapted to business and budget constraints.
Graduated with a degree in IT Support Technician (BAC) and Secured Infrastructure Administrator (BAC+3/4), I combine a strong sense of service with solid technical expertise, particularly in Windows, networks, security, and backup environments. My communication is clear and educational, without unnecessary jargon.
- Usual missions and deliverables
- User support and helpdesk (N1 to N3)
- Incident management and resolution
- Preventive and corrective maintenance
- Workstation deployment and configuration
- Systems and network administration
- Access, backup, and security management
- Occasional or outsourced IT support for SMEs and large enterprises
My goal is to become your trusted IT partner, providing you with professional, responsive, and sustainable IT support, perfectly adapted to the needs of SMEs and large enterprises.
French
Native or bilingual
English
Conversational
Can work on-site
Nanterre (up to 50km)
Experience
- DHS BezonsHelpdesk TechnicianSeptember 2025 - Today (9 months)Paris, FranceIT support for AP-HP (Hospitals of Paris)IT support for AP-HP (Hospitals of Paris)
- EiffageSecured Infrastructure AdministratorFebruary 2025 - May 2025 (3 months)Paris, FranceMy project at Eiffage involved designing and deploying a high-performance and secure IT infrastructure within the HR department. I implemented real-time network resource monitoring with Zabbix, secured remote access using OpenVPN, integrated user management via Active Directory and LDAP, and strengthened network security with pfSense for efficient firewall management.
- HelplineIT Support Technician N1/N2April 2021 - September 2025 (4 years and 5 months)92000 Nanterre, FranceI worked for the following clients: Rueil Malmaison Town Hall, Municipal Police, INVIVO, ECPA, ORPEA, The crèche, Secours catholique, Eduservices, Academy of Versailles, LCL, Crédit agricole, Sodicam, Nexity.... Tasks accomplished:Diagnose IT, hardware, or software malfunctions and resolve themMaster and customize workstations according to user needsCreate procedures and transmit information to the relevant departmentAssist users via ticketing tools: GLPI, Simplydesk, HTS, Easyvista, Servicenow, SMAXTake remote control of user workstations via: Teamviewer, Anydesk, VNC, Dameware, Quick Assist, SCCMManage the backlogManage incidents and requestsOpen and restrict access to network flows "shared folders on the network", assign and revoke rights...Train new arrivals on the tools and software of the clientsSupport users on: Active Directory, Azure AD, Exchange, On-premise, Microsoft Admin,
Recommendations
Be the first to recommend Aissa
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- AISA.I.S
- AIS Secured Infrastructure Administrator RNCP Level BAC+4Nextformation Vincennes2025A.I.S Administrateur d'infrastructures sécurisées RNCP Niveau BAC+4
Skill set
Categories
- Other