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About Ainhoa

Do you need expert HR support to ensure labor compliance, optimize people management, and make decisions with legal certainty?

I help companies, SMEs, and professionals solve labor and HR management challenges, bringing a combination of strategic and operational experience gained over 20 years in HR departments across various sectors.

My main areas of specialization include:

• Review and drafting of employment contracts.
• Payroll management, salary issues, and labor consultations.
• Disciplinary procedures, sanctions, and conflict management.
• Labor relations and negotiation with employee representation.
• Development and updating of internal HR policies and procedures.
• Personnel selection and recruitment processes.
• Optimization of people management processes.
• Drafting and improving CVs, LinkedIn profiles, and cover letters.
• Advice on professional development and career transition.

What sets me apart is my comprehensive view of Human Resources: I understand both the strategic reality of people management and the daily operations of contracts, payroll, labor disputes, recruitment, and regulatory compliance. My approach is practical, approachable, and results-oriented, offering clear, agile solutions tailored to each organization.

I regularly collaborate on labor audits, document reviews, HR process implementation, drafting labor documentation, managing disciplinary files, advising on labor relations, improving selection processes, and professional coaching for employees and managers.

My goal is to enable my clients to focus on their business while having expert support to manage their people effectively, professionally, and in line with current regulations.
  • English

    Fluent

  • Spanish

    Native or bilingual

Can work on-site
Bilbao (up to 50km), Castro-Urdiales (up to 50km)

Experience

  • betiON – Ilunion VidaSénior Euskadi
    People Management Manager
    HUMAN RESOURCES
    October 2022 - Today (3 years and 10 months)
    Bilbao, Spain
    • • Integral management of the HR department for ~230 employees in essential 24/7 public service, with a team of 2 people reporting to me (+ occasional intern support).
    • • Key achievement: Reduction of absenteeism from 20% to 11% (2023–2026) through a proprietary preventive model based on early detection, organizational flexibility, and strategic use of the collective bargaining agreement.
    • • Implementation of a flexible working hours culture for work-life balance: reduction of conflict, improvement of engagement, and work environment in a high-turnover setting.
    • • Design and implementation of selection, training (FUNDAE), performance evaluation, and talent development policies, aligned with business objectives and public contracts.
    • • Preparation of periodic reporting on people metrics (absenteeism, turnover, labor costs) for management decision-making.
    • • Negotiation with the Works Council: agreements on Staff Pool, conflict management, and disciplinary proceedings, improving legal certainty.
    • • Institutional representation before SMAC, PRECO, Labor Inspectorate, and Joint Committee.
    • • Equality, Diversity, and Inclusion (EDI) Agent: promotion and monitoring of the Equality Plan, ensuring compliance with regulations on pay equity and non-discrimination.
    • • Member of the Health and Safety Committee (HSC): active participation in decision-making on Occupational Risk Prevention (ORP), risk assessment, and monitoring of preventive measures at the joint committee level.
    • • Supervision of the complete cycle: payroll, hiring, temporary disability, leave, vacations, social security, and ORP.
    People Analytics and HR Reporting Absenteeism Reduction and People Management Labor Relations and Collective Bargaining Hiring and Personnel Administration Talent Selection and Management
  • Asesoría de Empresas
    Head of Labor Department
    September 2021 - October 2022 (1 year and 1 month)
    Bilbao, Biscay, Spain
    • • Comprehensive management of a multi-sector portfolio: hiring, payroll, Social Security, regional and state labor taxation (forms 111, 190, 216, 219, 296), absenteeism, and time tracking.
    • • Direct coordination with client companies on labor planning, costs, and regulatory compliance.
    • • Preparation of sanctions, warnings, and individual agreements. Processing of FUNDAE bonuses.
  • Aon
    HR Specialist
    April 2016 - September 2018 (2 years and 5 months)
    Madrid, Spain
    • • HR administration in a multinational environment with SAP HCM and Workday: flexible compensation management, group insurance, and complex labor taxation (RSU, benefits in kind).
    • • Collaboration in the implementation of Aon Smart, a pioneering teleworking and flexible work project, before it became a widespread practice in the market.
    • • Design and implementation of flexible work measures aimed at improving engagement and work-life balance.
    • • Tax forms 111, 219, 190, and 296.

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Education

  • Degree
    UPV/EHU
    Diplomatura

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