You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
New report
Malt Tech Trends 2026
Aina R.AR

Aina R.

Customer Experience & Business Development

€125/day
Paris, FR
3-7 years
E-commerce Customer Service
Meta Business Suite
Project Management
Gorgias Customer Service
Shopify

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Aina

Freelancer with 6 years of experience in customer service and e-commerce, specializing in customer support, customer loyalty, quality assurance, and process optimization. I help brands improve customer experience, strengthen customer loyalty, and reduce disputes to foster sustainable growth.
Fashion and Cosmetics
E-commerce
Luxury Goods
Consumer Electronics and Appliances
Education Companies

  • Malagasy

    Native or bilingual

  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • ADM Value
    Customer Service Representative
    E-COMMERCE
    January 2019 - January 2023 (4 years)
    Issy-les-Moulineaux, France
    - Handling customer inquiries via email, phone, and chat for several e-commerce brands.
    - Assisting customers before, during, and after purchase, with a focus on satisfaction and loyalty.
    - Processing orders, modifications, cancellations, returns, refunds, and exchanges.
    - Tracking shipments and resolving delivery issues in coordination with carriers.
    - Managing complaints and disputes by offering tailored, customer-oriented solutions.
    - Meeting performance indicators (SLA, response time, CSAT, service quality).
    - Collaborating with internal teams (logistics, quality, finance) to ensure prompt and efficient handling of requests.
    - Participating in continuous process improvement and identifying friction points in the customer journey.
    Gorgias Customer Service Customer Service Salesforce Shopify
  • ADMValue
    Coach
    E-COMMERCE
    January 2023 - January 2024 (1 year)
    Issy-les-Moulineaux, France
    Assistance with scripts, evaluation, and quality control, Chat, Forum, Email, Social Media.

    Call and email supervision.
  • (L'arc en ciel Sarl)
    Storekeeper
    CIVIL ENGINEERING
    January 2018 - January 2019 (1 year)
    Tananarive, Madagascar
    - Receiving, checking, and storing goods according to company procedures.
    - Preparing and shipping orders within deadlines and quality requirements.
    - Managing stock entries and exits and updating inventories.
    - Performing periodic inventories and identifying stock discrepancies.
    - Organizing and optimizing storage space to ensure safety and efficiency of operations.
    - Verifying product conformity and reporting anomalies.
    - Collaborating with logistics teams, suppliers, and internal departments to ensure smooth supply.
    - Adhering to safety, hygiene regulations, and handling procedures.
    Logistics Management
Check out Aina's experience

Recommendations

Be the first to recommend Aina

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Education

  • Basic Pastry Training
    National Institute of Tourism and Hotel Management
    2018
    Formation en pâtisserie de base
  • Entrepreneurship Training
    Sahia Manova
    2018
    Formation en entrepreneuriat
Check out Aina's education

Categories