Aina Orozco Gonzalez

Responsible for the comprehensive management of the IT area, ensuring the proper functioning of the technological infrastructure and providing support for the company's internal needs.

Currently expanding knowledge in development and process automation to improve operational efficiency.

Hybrid technical profile with active participation in development, advanced support, and systems tasks:

• Backend and frontend development with web technologies and database management.

• Creation and adaptation of reports and dashboards for internal and client use, supporting decision-making.

• Level 3 technical support, resolving complex incidents in corporate environments.

• Collaboration with the systems area in the administration of users, permissions, licenses, and corporate services.

• Management and maintenance of Microsoft environments (Azure, SharePoint, and Dynamics) at a functional and technical level.

• Coordinated work with different teams to ensure solutions aligned with project objectives.

Resolution of complex level 3 incidents in critical healthcare IT infrastructures, ensuring operational continuity in Catalan hospitals. Advanced administration of Active Directory, user and group management, permissions, and integrations in large-scale corporate environments. Specialized support for corporate printing, digital signatures, browsers, and office suites, ensuring the availability of key tools for healthcare professionals. Installation, configuration, and maintenance of corporate applications and production systems in high-demand environments. Coordination with internal teams and suppliers (level 4) for efficient management and escalation of critical incidents, optimizing response times. Use of monitoring and remote connection tools for real-time administration and troubleshooting.