Aina Andrianaivo

Operational support and project management for the department, with a central role in interface and coordination.

Executive support & information management: complete administrative management of project files.

Proactive management of the department's agenda and priorities. Drafting and summarizing decision-making reports.

Client relations & communication: Main interface with clients and suppliers, managing requests, complaints, and negotiating solutions, with a 90% resolution rate within 48 hours.

Fluent written and oral communication in demanding contexts.

Advanced administrative management & creation and rigorous monitoring of schedules (MS Project), supervision of the billing cycle and contracts, contributing to the reduction of retail and disputes.

Team management & continuous improvement: supervision of 3 assistants. Leading internal audits (ISO) which identified more than 10 areas for process optimization.

Direct support to management (acting CFO, strategic decisions).

Multilingual representative and interface (Ambatovy, international clients).

Operational management of complex events/projects (sites = similarity with logistics fairs/seminars).

Commercial animation and sales: Representation at international trade fairs, active prospecting, B2B negotiation, and responsibility for turnover at the stand.

Direct assistance in closing sales in a dynamic environment.

Event and logistics organization: Complete operational management of stands (logistical coordination, setup, deadline adherence).

Optimization of attractiveness and customer experience at the point of sale. Multicultural communication: Daily interaction with an international clientele.