Freelancer profile translated to English.

Description

Currently, I am a student in the Master's program for managing entrepreneurs at ESAM school. I am also a self-employed entrepreneur with relevant experience in various sectors. I am recognized for my autonomy, responsibility, seriousness, as well as certain skills that describe me, such as conflict management, team management, adaptability, curiosity, initiative, problem-solving, decision-making, and teamwork.

Industry field of expertise

Languages

English
Fluent
Arabic
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Lyon végétaux
Customer Sales Advisor
RETAIL (LARGE RETAILERS)
January 2024 - June 2024 (5 months)
- Greet customers in-store, by phone, or online, listen to them, and understand their needs to provide personalized advice on products and services.

- Present the company's products and services, answer customer questions, and help them make informed choices. Make sales and achieve set commercial objectives.

- Follow up on customer orders, check product availability, inform customers about delivery times, and manage any returns or exchanges.

- Receive and process customer complaints professionally, seek solutions to resolve problems encountered, and improve customer satisfaction.

- Establish and maintain lasting relationships with customers, offer loyalty programs, and follow up with regular customers to ensure their continued satisfaction.

- Participate in the shelving of products, ensure the attractiveness of the point of sale, and apply merchandising techniques to maximize sales.

- Stay informed of the characteristics and benefits of the company's products and services, as well as market news and trends.

- Monitor sales, stocks, and performance indicators, and make regular reports to the sales management.
GELATO GIUSU
Store Manager
RETAIL (SMALL BUSINESS)
July 2022 - August 2023 (1 year and 2 months)
Jijel, Algeria
- Supervise the opening and closing of the store.
- Ensure the establishment and maintenance of the cleanliness and organization of the store.
- Ensure that the products are well displayed and that there are sufficient stocks.
- Recruit, train, supervise and evaluate employees.
- Plan and manage work schedules.
- Motivate the team and promote a good working environment.
- Guarantee excellent customer service.
- Manage customer complaints and claims effectively and professionally.
- Ensure that customers receive appropriate and personalized advice.
- Track and analyze sales performance.
- Implement strategies to increase sales.
- Manage stocks, place orders and ensure that there are no shortages or excess stock.
- Manage cash registers, bank deposits and financial transactions.
- Track budgets, margins and costs.
- Prepare financial reports and sales reports for management.
- Implement marketing strategies and promotions to attract customers.
- Ensure the establishment of attractive window displays and effective product presentations.
- Follow market trends and adapt the store's offer accordingly.
Supérette Galaxy
Department Manager
June 2021 - December 2021 (7 months)
Jijel, Algeria
- Manage replenishment orders according to needs and sales forecasts.
- Ensure the receipt, control and storage of goods.
- Optimize stock management to avoid shortages and overstocks.
- Organize and supervise the shelving of products.
- Ensure the attractiveness and consistency of the shelves by applying merchandising techniques.
- Set up and maintain compliant signage and labeling.
- Implement promotional operations and commercial animations.
- Analyze sales and adjust commercial actions according to performance.
- Participate in the establishment of attractive window displays and product presentations.
- Supervise, train and motivate the sales team assigned to the department.
- Plan work schedules and organize the tasks of each person.
- Ensure a good working environment and promote cooperation within the team.
- Negotiate purchasing conditions with suppliers.
- Track deliveries and manage any disputes.
- Maintain regular communication to optimize supplies.
- Analyze sales, margins and performance indicators of the department.
- Implement corrective actions to improve results.
- Prepare performance reports and present them to management.
- Ensure a quality welcome and advice to customers.
- Manage customer complaints and specific requests.