Aida D., Customer Success & care / After-Sales Service

Freelancer profile translated to English.

Back to original language

Description

Hello 😊

I have specialized in managing customer happiness for 10 years, both in B2B and BtoC.

⭐️Management of customer requests via Zendesk or equivalent CRM

⭐️Great listening/empathy to resolve all situations

⭐️Ultra-fast customer response: less than 4 hours /7 days a week /24 hours a day

⭐️Commercial profile (Aircall/Hubspot)

All these ingredients will allow you to have maximum customer satisfaction as well as a hyper qualitative customer experience 🚀

Do not hesitate to contact me to discuss your needs.

See you soon!

Aïda

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to km)

LES PETITS CULOTTES
Customer Care - Head of customer happiness 🍃
HEALTH AND WELLNESS
May 2021 - Today (5 years and 1 month)
- Improvement of after-sales service processes

- Definition of key metrics, performance monitoring

- Processing customer requests (emails, phone calls)

-BtoB BtoC Commercial
Zendesk slack Prestashop
EDI Courtage
Business Developer
BANKING AND INSURANCE
June 2021 - October 2021 (4 months)
-Implementation of the commercial strategy for the EDIsignature solution

-Improvement of sales processes

-BtoB sale of the EDIsignature solution, an electronic signature solution for insurance brokers.
Sellsy ringover Business development
Livementor
Business Dev & Customer Service
EDUCATION AND E-LEARNING
August 2019 - December 2019 (4 months)
Paris, France
-Inbound sale of digital marketing training (individuals and companies)

-Livementor is a leading startup in remote digital training (Facebook Ads / Google Ads / SEO / Copywriting / Wordpress).
Marketing Business development Coaching commercial strategy Communication strategy Commercial Zendesk

Check out Aida's experience

FU

FU

AP

Former user and 2 other people have recommended Aida

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Master audit, management control and Information System
Skema Business School
2013
Master Administration and International Exchanges
UPEC
2012

Check out Aida's education