Name: Back-Office Clerk
Price: 230 EUR
Availability: InStock

Freelancer profile translated to English.

Languages

Workplace preferences

Can work on-site

Oberhausen (up to 50km)

l'oreal
Clerk
E-COMMERCE
January 2024 - July 2025 (1 year and 6 months)
Oberhausen, Germany
Processing customer inquiries via phone and email.
Maintenance and further development of the internal knowledge base.
Support with process documentation and standardization of answers.
Processing of orders, credit notes, returns, and complaints in SAP SD SAP MM
Quick comprehension Invoice creation Data entry Sales Management Customer support
MEDION AG
STUDENT EMPLOYEE E-COMMERCE
E-COMMERCE
January 2022 - August 2023 (1 year and 7 months)
Essen, Germany
Support for the marketing team in newsletter creation and landing page maintenance.
Product maintenance, input of content and descriptions (CMS).
Management of product reviews and customer inquiries.
Product Information Management, gathering information from various sources (e.g., ERP, CRM).
PIM ERP
GOLDEN BRANDS
STUDENT ASSISTANT ONLINE SHOP
April 2020 - December 2021 (1 year and 8 months)
Quickly understand customer concerns (via email, phone, social media), assign a case number, and confirm receipt.
Analysis & Problem Description