Ahmed Krim

Deputy General Manager in charge of Delivery and Services at High Tech Systems, specializing in payment equipment and solutions. Responsible for the supervision, coordination, and optimization of operational activities related to technical delivery and services provided to clients. Ensures service quality, compliance with contractual commitments, and operational performance, while coordinating with various departments and regional structures of the company. Also contributes to the implementation of the company's strategy, continuous process improvement, and the development of service activities.

•Daily supervision of tramway operations, including schedule coordination, incident management, and supervision of driver and maintenance teams.

•Development of KPIs to evaluate operational efficiency, ensuring compliance with performance and safety standards.

•Formulation of long-term strategies to increase tramway service capacity, reliability, and efficiency.

•Ensuring compliance with local and international public transport regulations, implementing rigorous safety measures.

•Collaboration with local authorities, business partners, and suppliers to optimize operations and improve customer service.

•Design and implementation of training programs for staff to enhance technical and operational skills.

•Planning and management of daily operational activities to ensure smooth and punctual tramway service.

•Development and implementation of incident and emergency management procedures, thereby minimizing service disruptions.

•Identification of opportunities for operational process optimization to increase efficiency and reduce costs.

•Preparation of regular reports on operational performance and data analysis to support strategic decision-making.