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Ahmed KerouiAK

Ahmed Keroui

Service Delivery Manager

€500/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ahmed

Hello,

Holder of an Engineering degree in Computer Science (M2).

I have managed various infrastructure deployment projects, infrastructure migration.
I have developed solid experience as a Service Delivery Manager (3 years) which has allowed me to acquire skills in management and monitoring (incidents, changes, problems) as well as managing operational teams in production.
I am ITIL V3 certified.

I now have 7 years of experience in the IT field and I am focusing more on a Project Manager (Security, Cloud) or Service Delivery Manager position.

I am available in the Île-de-France region.

Thank you.
  • English

    Conversational

  • French

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • BNP PARIBAS
    Problem and Incident Manager - Service Delivery Manager
    BANKING AND INSURANCE
    March 2019 - April 2022 (3 years and 1 month)
    93100 Montreuil, France
    Service delivery manager for the Finance and Mainframe Portfolio within BNP PARIBAS, Montreuil site
    • Portfolio Activity Management
    - Contribute to the improvement of planned operations (project and run)
    - Manage contractual commitments (SLA)
    - Improve the quality of repositories
    - Coordination of technical teams
    • Contribution to incident reduction
    - Reduce the volume of incidents on the Portfolio
    - Weekly analysis of major incidents
    - Manage the backlog of problems
    - Define and lead remediation plans
    • Contribution to improving customer relations (GRC)
    - Preparation and facilitation of operational follow-ups and delivery committees
    • Capacity and Volume Management
    - Manage volumes and capacity
    - Manage decommissioning
    • Risk and Continuity Management
    - Manage IT risks
    - Service continuity plan
    - Manage obsolescence.
  • VIDELIO
    Assistant Technical Infrastructure Manager IDF
    November 2015 - September 2018 (2 years and 10 months)
    92230 Gennevilliers, France
    IT Project Assistant Manager:
    - Network Project Management
    - IT Asset Management (+1000 workstations)
    - Supervision, Level 2 and 3 Support
    - Implementation of virtual and physical infrastructure
    - Installation and Maintenance of Windows, Linux Servers
    - Configuration of routers, switches, Wi-Fi access points, network communication equipment
    - Proficiency in Digital Signage solutions
    - Office 365 Support
    - Client Training
  • Info-Tech Dépannage Informatique
    Network Administrator
    December 2014 - June 2015 (6 months)
    Île-de-France, France

    - Switch Configuration (VLAN)
    - Remote and on-site user assistance,
    - Email account configuration (POP3/IMAP)
    - Active Directory server migration
    - Nerim, Cisco router configuration
    - Configuration of monitoring tools (Nagios, GLPI)
    - Installation and configuration of Windows XP/7/8, MAC and Debian workstations
    - Installation of network equipment.

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Education

  • Master of Management
    Ecole IPSSI / Groupe IP-Formation
    2018
    Master 2 (M2), IT Manager
  • Master 1 System and Network, Administration of / System and Network Administrator
    Ecole IPSSI / Groupe IP-Formation
    2017
    Master 1 System et réseau, Administration de / administrateur réseaux et systèmes

Skill set (15)

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