Freelancer profile translated to English.
Back to original languageAbout Ahmed
Hello,
Holder of an Engineering degree in Computer Science (M2).
I have managed various infrastructure deployment projects, infrastructure migration.
I have developed solid experience as a Service Delivery Manager (3 years) which has allowed me to acquire skills in management and monitoring (incidents, changes, problems) as well as managing operational teams in production.
I am ITIL V3 certified.
I now have 7 years of experience in the IT field and I am focusing more on a Project Manager (Security, Cloud) or Service Delivery Manager position.
I am available in the Île-de-France region.
Thank you.
English
Conversational
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- BNP PARIBASProblem and Incident Manager - Service Delivery ManagerBANKING AND INSURANCEMarch 2019 - April 2022 (3 years and 1 month)93100 Montreuil, FranceService delivery manager for the Finance and Mainframe Portfolio within BNP PARIBAS, Montreuil site
- Portfolio Activity Management
- Contribute to the improvement of planned operations (project and run)- Manage contractual commitments (SLA)- Improve the quality of repositories- Coordination of technical teams- Contribution to incident reduction
- Reduce the volume of incidents on the Portfolio- Weekly analysis of major incidents- Manage the backlog of problems- Define and lead remediation plans- Contribution to improving customer relations (GRC)
- Preparation and facilitation of operational follow-ups and delivery committees- Capacity and Volume Management
- Manage volumes and capacity- Manage decommissioning- Risk and Continuity Management
- Manage IT risks- Service continuity plan- Manage obsolescence. - VIDELIOAssistant Technical Infrastructure Manager IDFNovember 2015 - September 2018 (2 years and 10 months)92230 Gennevilliers, FranceIT Project Assistant Manager:- Network Project Management- IT Asset Management (+1000 workstations)- Supervision, Level 2 and 3 Support- Implementation of virtual and physical infrastructure- Installation and Maintenance of Windows, Linux Servers- Configuration of routers, switches, Wi-Fi access points, network communication equipment- Proficiency in Digital Signage solutions- Office 365 Support- Client Training
- Info-Tech Dépannage InformatiqueNetwork AdministratorDecember 2014 - June 2015 (6 months)Île-de-France, France- Switch Configuration (VLAN)- Remote and on-site user assistance,- Email account configuration (POP3/IMAP)- Active Directory server migration- Nerim, Cisco router configuration- Configuration of monitoring tools (Nagios, GLPI)- Installation and configuration of Windows XP/7/8, MAC and Debian workstations- Installation of network equipment.
Recommendations
Be the first to recommend Ahmed
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master of ManagementEcole IPSSI / Groupe IP-Formation2018Master 2 (M2), IT Manager
- Master 1 System and Network, Administration of / System and Network AdministratorEcole IPSSI / Groupe IP-Formation2017Master 1 System et réseau, Administration de / administrateur réseaux et systèmes