Name: VIP Support Technician N2/N3
Price: 300 EUR
Availability: InStock

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Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Boulogne-Billancourt (up to 50km)

IM Connect
Internship
January 2022 - February 2022 (1 month)
– Participation in the deployment of new Windows Server in an SME environment.
– Configuration of network roles: DHCP, DNS, file sharing, NTFS permissions.
– Contribution to the implementation of VLANs on Cisco access switches.
– Updating IT equipment and installing Windows 10.
– Daily backup verification and anomaly reporting.
– Network performance checks (ping, tracert, throughput tests).
– Writing documentation for users and the IT team.
Aliantec
Systems and Network Technician
August 2022 - October 2024 (2 years and 2 months)
– Installation, configuration, and maintenance of Windows Server (AD DS, DNS, DHCP) and Linux (Ubuntu/Debian) servers.
– Complete management of Active Directory: creation of OUs, user accounts, groups, GPOs, password resets.
– Network supervision via internal tools: traffic monitoring, system log analysis, alert tracking.
– IT equipment maintenance: Windows 10/11 workstations, network printers, level 2 switches.
– Deployment of security solutions: antivirus, updates, restriction policies, workstation hardening.
L'Oréal
VIP Support N2
November 2024 - Today (1 year and 8 months)
Clichy, France
– Level 2 technical support dedicated to VIP users (management committee, senior executives), with priority incident handling.
– Personalized support for equipment (workstations, smartphones, tablets) and assistance with office tools.
– Deployment and configuration of Microsoft 365 environments and device management via Microsoft Intune.
– Management of requests and incidents via ticketing tool, with rigorous tracking and regular reporting to IT management.
– Remote assistance (AnyDesk/TeamViewer) and in-person, with a high level of discretion and confidentiality.
– Coordination with N3 teams and external providers for complex incident resolution.