About Ahmed
IT Troubleshooting and Support
- Software troubleshooting
- Hardware troubleshooting
- Computer and network optimization
- Firewall and VPN
- Back-to-home
French
Native or bilingual
Experience
- PC-HomeManagerTECHApril 2025 - Today (1 year and 1 month)Paris, FranceWith over 25 years of experience in IT networks and technical support, I founded PC-Home to meet the specific needs of individuals and businesses in IT. My goal is simple: to offer reliable, adapted, and sustainable solutions for every technical challenge.What I offerPC-Home specializes in:IT Maintenance: diagnosis, repair, and optimization of workstations and servers.IT Support & Help Desk: remote or on-site assistance to quickly resolve your incidents.Installation and configuration of network infrastructures: setting up secure and high-performance networks (LAN, Wi-Fi, VPN).Security and VPN: configuration and management of VPN solutions to ensure the confidentiality of your communications and the protection of your data.Personalized support: advice and technical follow-up to optimize your IT system.Why choose me?With my experience, I bring not only technical expertise but also a real ability to listen to understand your challenges. Every client is unique: whether you are an individual looking for quick assistance or a business needing a robust infrastructure, I design tailor-made solutions.By choosing PC-Home, you benefit from a trusted partner capable of anticipating your needs, ensuring business continuity, and guaranteeing the security of your systems. My approach is based on responsiveness, transparency, and customer satisfaction.If you are looking for an experienced and passionate professional ready to take on your IT challenges, PC-Home is here to support you.
- Ip Route SAAccount ManagerTELECOMMUNICATIONSAugust 2023 - November 2023 (3 months)Paris, FranceAccount Manager – IP Route (SMS & VoIP Trading)At IP Route, a French company specializing in SMS and VoIP solutions trading, I held the position of Account Manager, a key role combining client portfolio management and strategic business development.Main responsibilities:Management of existing accounts: daily operational follow-up, performance analysis, margin optimization, and maintaining long-term trust with partners.Development of new opportunities: international prospecting, identification of new markets, and negotiation of commercial agreements with operators and resellers.Management of technical and financial exchanges: coordination between technical teams, SMS route monitoring, SLA management, quality control, and payment validation.Revenue optimization: implementation of strategies to maximize traffic volumes and ensure optimal profitability for each account.This role allowed me to work in a highly competitive and international environment where responsiveness and precision are essential. I developed strong expertise in B2B relationship management, complex contract negotiation, and understanding technical issues related to telecommunications (A2P SMS, VoIP, interconnections).As the single point of contact for my clients, I ensured they received high-quality, fast, and reliable service while meeting the company's financial objectives. This experience also allowed me to refine my skills in market analysis, competitive intelligence, and commercial risk management.Working at IP Route gave me a comprehensive understanding of the international telecom business and strengthened my ability to combine commercial rigor with technical expertise.
- Vonip LTDSales ManagerMarch 2022 - August 2023 (1 year and 5 months)Vonip is an international telecom operator. We trade in international voice termination minutes and SMS. Our partners are international telecom carriers.
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- TS in Computer ScienceCIEFAC1993formation accès sur le développement de logiciel.