Freelancer profile translated to English.

Description

IT engineer with 3 years of experience. During this period, I learned to adapt to different company cultures. My strengths are user first, agility, kindness, autonomy, and availability.

Now a freelancer, I am available for IT engineer and IT Specialist roles.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

BYTHEWAY
Solutions Engineer
January 2026 - Today (5 months)
Lille, France
Integration and Support for ITSM and Endpoint Management Solutions

ServiceDesk Plus (ITSM)
Complete integration of ITSM solutions (ServiceDesk Plus)
Deployment and customization of ITSM solutions according to specific client needs,
configuring incident, request, and change management modules via ServiceDesk Plus.
Automation of IT workflows with ServiceDesk Plus to improve ticket and incident management, reduce resolution times, and ensure end-user satisfaction.

Endpoint Central:
Management of endpoint updates via Endpoint Central, including the creation of differentiated deployment strategies for operating systems, applications, and security patches.
Implementation of advanced security policies with Endpoint Central to strengthen endpoint protection against threats, by configuring granular security rules and alerts in case of anomalies.
Customization of reports and dashboards in ServiceDesk Plus and Endpoint Central for full visibility of IT service performance and optimized decision-making.
Support in asset and license management with Endpoint Central, ensuring compliance and accurate inventory of equipment and software used within the company.
Training and technical support for internal teams and end-users on the use of ServiceDesk Plus and Endpoint Central solutions, including incident management, security, and update deployment.
Endpoint Central Security Modules:
Advanced configuration of endpoint security policies, including device control, remote access management, and data loss prevention (DLP) rules.
Vulnerability management and security patch deployment with Endpoint Central
ITSM UEM
Spie
System Administrator - ICS / SCADA Environment
RAW MATERIALS INDUSTRY
January 2025 - Today (1 year and 5 months)
Nîmes, France
Responsible for the administration and operational maintenance of IT infrastructure across several countries for a large industrial client.
Ensured the availability, reliability, and performance of critical systems in both IT and OT environments.
Monitored system and network health, responding to alerts and automating corrective actions when necessary.
TECHNOLOGIES USED
Operating Systems: Windows Server, Linux (RHEL, CentOS, Debian, Ubuntu)
Cloud Infrastructure: AWS, Azure
Virtualization: VMware, Hyper-V, VirtualBox
Scripting: Bash, PowerShell, Python
Database: MySQL, SQL Server, PostgreSQL
Networking & Security: Fortinet, VPN, IPSec, VNet
Remote Access: IPDIVA, Cleanroom, Bastion
Monitoring: Zabbix, Orion
Backup & Recovery: Veeam
Patch Management: Altiris, RedSatellite
Ticketing: ServiceNow, GLPI, Bagoo, Jira, RTMS
Industrial Systems: SCADA consoles, Data Historian, PLCs, sensors, actuators
Linux VMware ESX script Fortinet Palo Alto Networks
Cloud Temple
Production Engineer
January 2024 - December 2024 (11 months)
France
Managed incidents based on ITIL methodology. Administered Fortinet firewalls and ensured network security. Supervised IT infrastructures and monitored system health. Handled Active Directory administration and access control. Maintained virtualized infrastructure under VMware environment.