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Ahmed Amine A.AA

Ahmed Amine A.

Support client | Chat, Email, Calls EN B2C & B2B

€150/day
Agadir, MA
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ahmed Amine

Are you managing your business… and your customer support at the same time?

I will handle your customer messages — chat, email, and phone — in French and English, so you can focus on what truly grows your business.

With a solid background in Sales Administration (ADV) and B2B customer support at Bouygues Telecom Entreprises, I know exactly how to handle an unhappy customer, track an order, apply a discount code, or escalate a refund — without you having to intervene.

What I manage for you:
→ Order tracking and tracking numbers
→ Refunds, returns, and complaints
→ Promo codes, coupons, and price adjustments
→ Management of reviews and dissatisfied customers
→ Emails and tickets in French and English

Available on evenings (after 6 PM) and full weekends.
Fixed monthly package — no surprises, no hidden overtime.

First trial week available to test without commitment.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Ody-c Groupe Pandora
    B2B Support and Sales Administration
    January 2024 - Today (2 years and 7 months)
    Management of a portfolio of professional clients in France. Coordination between clients and internal teams. Administrative follow-up of sales and contracts. Continuous customer relations (pre/during/post-sales).
  • H3ALEADS
    B2B SALES
    January 2024 - January 2025 (1 year)
    Remote sales of telecom solutions to professionals in France. Telephone prospecting, needs qualification, presentation of customized offers, and closing sales.
  • MYOPLA
    Customer Service Advisor
    E-COMMERCE
    January 2018 - January 2019 (1 year)
    Tanger, Morocco
    Telephone prospecting with professionals, file qualification, and appointment setting for sales teams.
    Customer service Customer service Customer success

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Education

  • Baccalaureate in Economic and Management Sciences
    UNIVERSIT2 IBNO ZOHR AGADIR
    2017
    Bac Sciences Economique et Gestion

Skill set

Categories

  • Other