Freelancer profile translated to English.
Back to original languageAbout Ahmad Navid
I am an experienced IT specialist with over 9 years of professional experience in Germany. My focus is on IT support, system administration, and solving technical problems in the Windows environment. Microsoft 365 I work reliably, in a structured manner, and find fast, efficient solutions for complex challenges.
Additionally, I have experience with modern automation technologies and AI tools, including n8n, Claude, Power Automate, as well as AI-powered workflows. I have in-depth knowledge in the area of cloud computing and support the implementation of scalable solutions.
I help companies to automate processes, optimize workflows, and work more efficiently through the use of artificial intelligence. My goal is to provide sustainable relief to clients and deliver stable, scalable IT and automation solutions.
German
Native or bilingual
English
Fluent
Hindi
Conversational
Persian
Native or bilingual
Can work on-site
Hamburg (up to 50km)
Experience
- BKW Engineering AGIT System AdministratorENERGY AND UTILITIESJuly 2024 - Today (1 year and 11 months)Hamburg, Germany• • Management of the Microsoft 365 Admin Center (users, licenses, groups, access)• • Configuration & Troubleshooting of Microsoft 365 Apps (Teams, Outlook, OneNote, OneDrive etc.)• • Administration of DNS, DHCP, and user & computer management in Active Directory• • ITSM & Ticket processing including hotline shift via ServiceNow (over 60 companies)• • Software installation & license management via Intune, Baramundi, and manually• • Onboarding/Offboarding including notebook & smartphone setup and employee training• • Troubleshooting & management of printers, scanners, plotters, access points & switches• • Server & notebook update/patch management via Intune & Baramundi; Windows 10/11 upgrades• • Use of Copilot Studio & AI solutions for process optimization with Power Automate, Power Apps & Power BI• • Management of shared mailboxes, distribution groups, and access rights in Exchange Online• • Monitoring of system statuses with monitoring tools (Checkmk, Zabbix)• • Communication with end-users for quick error diagnosis and solution finding• •
- Fellowmind [formerly known as aXon Gesellschaft für Informationssysteme mbH]IT Support Specialist / System AdministratorAugust 2021 - May 2024 (2 years and 9 months)Sant Pere, Barcelona, Spain• • Manage user accounts and licenses in Microsoft 365• • Exchange Online management including email protection• • Set up Teams and SharePoint Online for collaboration• • Deployment and management of Microsoft 365 services• • Device management with Microsoft Intune• • First-level support and troubleshooting• • Administer Windows AD domains and networks• • Configure and maintain VMWare environments• • Manage printer hardware and systems• • IT system monitoring with Zabbix
- LungenClinic GrosshansdorfIT Employee System AdministrationMarch 2018 - June 2020 (2 years and 3 months)Hamburg, Germany• • First-level support and user helpdesk• • Windows AD domain and network administration• • VMWare administration and data backup• • Procurement of hardware and software• • Optimization of PC workstations and relocation management
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Education
- Microsoft Certifications AZ-104: MS Azure Administration MCSA Server 2016COMCAVE Collage2021Microsoft-Zertifzierungen AZ-104: MS Azure Administration MCSA Server 2016
- Specialist in IT System IntegrationCBM Projektmanagement GmbH2019Fachinformatiker Systemintegration