Ahmad Najjar

Strategically directing business operations and planning across various companydepartmentsforcohesive organizational growth. Successfully negotiating and structuring third-party contracts to create mutually beneficial outcomes. Identifying and implementing strategies to enhance customer service quality, increase customer loyalty, decrease churn rate, and significantly boost direct sales. Implementing training programs, overseeing performance monitoring, and fostering team morale to maximize overall performance, efficiency, and productivity. Designing and overseeing marketing strategies, effectively managing all marketing resources and materials. Leveraging data analytics to inform and guide decision-making, capitalizing on a data-driven approach forstrategic planning. Overseeing comprehensive HR processes, including recruitment, training, and staffmanagement, ensuring optimal resource deployment. Leading in recruiting, training, and managing staff, promoting a strong foundation forcompanygrowth and stability. Enhancing systems and processes for better operational management, embracing industry best practices. Developing and implementing strategic objectives for the marketing and customerserviceteams. Conducting qualityassessments and tracking key performance indicators (KPIs) in production. Ensuringthatthe products meetthe necessaryqualitystandards and customer expectations and needs. Collaborating with the development team to set realistic sprint goals and objectives aligned with the business needs.

Increased income streams and sales revenue by identifying new opportunities and searchingfor newstreams. Attended and actively participated in all Scrum ceremonies, including sprint planning, dailystand-ups, sprint reviews, and retrospectives. Analyzed system requirements and defined project scope, requirements, and deliverables. Delegated project subtasks and set deadlineswhile coordinatingte am logistics. Generated sales leads and built sustainable relationshipswhere ne cessary. Focused the team on the tasks at hand or the internal and external customer requirements. Communicated team status, taskaccomplishment, and direction. Planned, developed, and implemented PRstrategies. Delivered a comprehensive serviceto inquiring customers. Communicated with internal teams to discuss customer feedback and sales targets.