Ahmad Farhad A.

Spearhead the oversight of IT equipment maintenance, repairs, sales, and support encompassing laptops, desktops, and mobile devices, as well as networking and printing solutions through remote and on-site support. Define and maintain logging and reporting protocols to closely monitor desktop operations. Execute day-to-day network administration tasks. Install software and hardware components to optimise system functionality. Perform system requirements analysis and devise effective testing strategies. Resolve client issues pertaining to operating systems, applications, mobile devices, viruses, and hardware. Offer technical support for desktop computers and peripheral equipment in networked environments, involving installation, configuration, maintenance, and repair.

Spearhead the oversight of IT equipment maintenance, repairs, sales, and support encompassing laptops, desktops, and mobile devices, as well as networking and printing solutions through remote and on-site support. Define and maintain logging and reporting protocols to closely monitor desktop operations. Execute day-to-day network administration tasks. Install software and hardware components to optimise system functionality. Perform system requirements analysis and devise effective testing strategies. Resolve client issues pertaining to operating systems, applications, mobile devices, viruses, and hardware. Offer technical support for desktop computers and peripheral equipment in networked environments, involving installation, configuration, maintenance, and repair.

Desktop support Engineer, Working As a back field officer when need I will attend the site. Ticketing System, ServiceNow, Cisco, switching, firewall configuration and monitoring.