About Ahlam
French
Native or bilingual
Arabic
Native or bilingual
English
Basic
Experience
- callcentergroupHUMAN RESOURCES DIRECTORJuly 2023 - Today (3 years and 1 month)Managed the recruitment and onboarding process: analysis ofneeds, sourcing, conducting interviews, profile selection,contracting, and post-hire support. Administrative management ofpersonnel and payroll: contracts, absences, leave, certificates...And supervision of social declarations and affiliations: CNSS, mutualinsurance, insurance, work accidents/occupational diseases. Collection,verification, and processing of variable payroll elements. Monitoring andanalysis of social indicators: turnover, absenteeism, overtime, and otherHR KPIs. Implementation of a compensation policy: salary scales, bonuses,benefits, and incentive schemes. Management of legal disputes, monitoringof labor law, and ensuring HR practices comply with legal and regulatoryrequirements.Drafting and securing employment contracts. Supervision ofpurchasing and general services: supplies, maintenance, contractorcoordination, order tracking, supplier negotiation, and service compliancechecks, management and coordination with training, onboarding, andproduction departments
- Callcentregroupe,HUMAN RESOURCES DIRECTORJuly 2023 - Today (3 years and 1 month)Managed the recruitment and onboarding process: analysis of needs, sourcing, conducting interviews, profile selection, contracting, and post-hire support. Administrative management of personnel and payroll: contracts, absences, leave, certificates... And supervision of social declarations and affiliations: CNSS, mutual insurance, insurance, work accidents/occupational diseases. Collection, verification, and processing of variable payroll elements. Monitoring and analysis of social indicators: turnover, absenteeism, overtime, and other HR KPIs. Implementation of a compensation policy: salary scales, bonuses, benefits, and incentive schemes. Management of legal disputes, monitoring of labor law, and ensuring HR practices comply with legal and regulatory requirements. Drafting and securing employment contracts. Supervision of purchasing and general services: supplies, maintenance, contractor coordination, order tracking, supplier negotiation, and service compliance checks, management and coordination with training, onboarding, and production departments
- Centicall,PRODUCTION MANAGERTELECOMMUNICATIONSJuly 2021 - March 2023 (1 year and 8 months)Casablanca, MoroccoARGEL: Managed the sales department, ensured achievement of the client's objectives, supported employees in sales, verified sales quality, received customer files, analyzed results, calibrated with the client, maintained daily and weekly reporting.
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Education
- HIGH SCHOOL DIPLOMA - LIFE SCIENCESLycèe Immam MalikBACCALAURÉAT - SCIENCE DE VIE
- FIRST YEAR OF LICENCE DEGREEHassan II UniversityPREMIÈRE ANNÉE DE LICENCE