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Description

Business Analyst / IT Consultant.

10 years of experience in consulting and project management.

AMOA, Acceptance Testing, Support, Change Management.

Expertise in the energy sector (Electricity and Gas)

SAP IS-U and CRM Specialist.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Élancourt (up to 50km)

ENGIE - Direction Générale des Particuliers (DGP)
Operational Pilot - Billing Department
ENERGY AND UTILITIES
February 2024 - Today (2 years and 6 months)
Bagneux, France
Within the Production Rejection Expertise Center (CERP):

Context: Operational management of the entire billing scope

Mission:

- Operational management of several business analyst teams
(Monitoring and follow-up of actions, prioritization)
- Preparation and facilitation of Steering Committees with various departments related to billing issues
- Monitoring of operational performance and implementation of lessons learned to improve processes
- Coordination between technical and functional teams to ensure efficient incident resolution
- Implementation of solutions to ensure the operational maintenance of SAP ISU and CRM systems
Project Management SAP ISU SAP CRM SQL Team Management
ENGIE - Direction Générale des Particuliers (DGP)
Scope Manager
ENERGY AND UTILITIES
November 2023 - Today (2 years and 9 months)
Bagneux, France
Context: Management and responsibility for a new rejection activity related to services

Mission:
- Operational management of a team of 4 people
- Project Management
- Interface between technical and functional teams
- IT Analysis, action prioritization
- Implementation of rejection management processes (automation)
- Requirements gathering, acceptance testing, writing operating procedures

SAP IS-U: Flow management, (Electricity and Gas), Meter reading/billing management
SAP CRM: Replication, Customer lifecycle, contracts
SAP SD: Billing, replication, SAP ISU and CRM connectivity
ENGIE - Direction Générale des Particuliers (DGP)
Scope Manager
ENERGY AND UTILITIES
March 2022 - November 2023 (1 year and 8 months)
Bagneux, France
Context: Management and responsibility for a new rejection activity related to contract modifications

Mission:
- Operational management of a team of 2 people
- Project Management
- IT Analysis, Debugging, action prioritization
- Implementation of mass corrective actions
- Automation, SQL querying
- Requirements gathering, acceptance testing, writing operating procedures

SAP IS-U: Flow management, (Electricity and Gas), Meter reading/billing management
SAP CRM: Replication, Customer lifecycle, contracts

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Master in Project Management
Sup de V
2013

Ahcène Amani

SAP ISU-CRM Consultant

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