Freelancer profile translated to English.

Description

Do you run a restaurant chain and want to boost your customer acquisition and the quality of service from your teams?

I help you increase your revenue by structuring your sales and marketing strategy, while training your field teams in service that keeps customers coming back.

Specifically, I can assist you with:

Analyzing your local market and competitors to quickly identify growth levers to activate.

Designing and launching marketing campaigns (loyalty cards, special offers, event-based campaigns) and partnerships with delivery platforms (Deliveroo, Uber Eats, Bolt Food).

Managing your community manager, for whom I set the content strategy and editorial priorities to maximize visibility and engagement on social networks.

Training your restaurant staff using my proprietary method, the ABBI Method (Welcome, Benevolence, Good Responsiveness, Initiative) – a simple and actionable framework to sustainably elevate service quality.

What sets me apart: a 100% hands-on approach. I don't just offer paper recommendations. I get directly involved in the field, alongside your teams, to ensure actions are implemented and deliver measurable results. I have notably managed this type of mission internationally (Ghana), in markets with significant operational constraints.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Basic
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

DELIVEROO
Sales Enablement Manager
RESTAURANTS AND FOOD SERVICE
September 2023 - July 2025 (1 year and 10 months)
Paris, France
Design and delivery of dedicated training sessions for Business
Coaching and upskilling of sales teams to improve their
conversion rates and closing effectiveness.
Implementation of sales techniques and methodologies adapted
to the specificities of the Food Tech market.
Monitoring and evaluation of learner performance through
KPIs and measurement tools (e.g., conversion rates, engagement).
Continuous improvement of training materials based on feedback and market evolution.
Problem-solving and operational improvement by providing exceptional service.
Team Training Business Development Training Facilitation Individual Coaching Complex Problem Solving
DELIVEROO
BUSINESS DEVELOPER
RESTAURANTS AND FOOD SERVICE
August 2021 - June 2023 (1 year and 10 months)
Paris, France
Negotiation of partnership terms with restaurateurs and contract signing.
Personalized support for our partner restaurateurs: installation of their equipment and training, assistance with menu composition, proposal of solutions, optimization of online visibility, improvement of revenue and operations.
Organization of partner meetings to introduce products and address potential objections.
Support for partners until contract signing, providing advice throughout the sales process.
Targeted prospecting in the field or remotely to acquire new clients in the assigned territory.
Telephone Prospecting Field Prospecting Sales Pitch Commercial Negotiation Partnership Management
AXA Banque
CREDIT INSURANCE BUSINESS EXPERT
BANKING AND INSURANCE
January 2015 - December 2020 (5 years and 11 months)
Fontenay-sous-Bois, France
Gathering user needs and assessing implementation feasibility.
Participation in IT/business team workshops.
User acceptance testing for the implementation of new software.
Supporting teams in the needs maturation phase.
Training AXA Assurances agency employees.
Complex Problem Solving Project Support Workshop Facilitation Team Training Customer Acquisition