Agnès Hoang

B2C & B2B Sales Agent Mission

• Gathering customer needs via inbound calls: 8-10 qualified calls per day (approx. 1 hour per call)
• Guidance on procedures and advice on optimizing B2C and B2B energy contracts (Gas, Electricity, and boiler maintenance)
• Sales encouragement leading to up to 6 contracts signed per client: 200% conversion rate
• Lead generation for services: Insurance, Telecom, Security...

BizOps Mission

• Optimization of the sales script to improve sales arguments and customer advice while maintaining call quality: TOP 3 in Ekomi ranking (5 stars - verified customer reviews and 100/100 quality evaluation)
• Creation of an AI prompt to guide sales agents in their personalized sales proposals based on customer information: +70% increase in conversion rate
• Development of a ticketing system for tracking customer context
• Reorganization of documentation and creation of an intranet for sales teams.

• Support for healthcare professionals in their web strategy and website optimization. Contribution to increasing traffic and calls-to-action (bookings) and improving engagement (Patient Reviews).
• Creation of e-commerce sites (Shopify) and development of social media strategies for illustrators. Digitalization of inventory management and online payment methods and at events (SumUp, PayPal).

• Planning development from conception to D-Day: invitations, vendor selection, post-production, and thank yous.
• Vendor management on D-Day, equipment testing, and flow management for over 200 people.
• Creation and facilitation of activities offered during events.
• Choir direction (20 people) during religious services (mass) and vocal coaching.