Aghiles Djellouli

• · CRM Administration and Evolution: Implementation, administration, and optimization of Salesforce Sales Cloud, CPQ, HubSpot environments, and third-party solutions (Sofacto). Management of rights, business processes, and user support.

• · Integration Project Manager: End-to-end management of complex API projects connecting Salesforce to the business ecosystem (Brevo, Magento, Pennylane, Ezus, Yousign, Ringover, Power BI), TMA follow-up.

• · Data Governance and Reporting: Design of strategic dashboards and custom reports for Sales, Marketing, and Finance teams, enabling data-driven activity management.

• · Project Management and Consulting: Scoping of needs, selection and management of service providers, guarantor of budgets and deadlines. Consulting on data and digital strategy.

• · Transverse Animation: Coordination between Sales, Marketing, Production, Administration, and Finance teams to align the CRM roadmap with business objectives.

• · Salesforce Administration & Change Management: Management of user profiles/roles/permissions, support, and incident resolution.

• · Creation of training content (tutorials, guides) and animation of workshops to maximize tool adoption by sales teams.

• · Marketing Automation & Social Media: End-to-end management of email campaigns (Pardot) from lead generation to nurturing.

• · Definition of marketing strategy, content creation, and community management for CCI International on LinkedIn.

• · Data-Driven Analysis: Extraction and analysis of CRM data to identify export market trends and produce insight reports.

• · Deployment and operational management of Sales Cloud, and the migration from Microsoft Dynamics to Salesforce across all Transdev subsidiaries in France and internationally.

• · Coordination of transverse and technical projects between different business units to ensure implementation in line with business needs.

• · Deployment and administration of Hootsuite (social media management), Sendinblue/Brevo (email marketing), and Kimple (marketing automation) tools.

• · Performance Management: Analysis and reporting of the group's digital marketing campaign performance.

• · Creation of reports and dashboards for KPI monitoring and campaign optimization.

• · Training & Onboarding: Creation of training materials (CRM, data marketing, emailing campaigns).

• · Animation of training and knowledge transfer workshops for end-users.