Freelancer profile translated to English.

Description

Freelance consultant – Technical editor and Customer Communications Management (CCM) specialist. I act as a referent for strategic customer communication channels in a critical production environment.

I support IT, business, and marketing departments in the design, architecture, and security of their documentary flows and omnichannel communications, from needs analysis to industrial production.

Mastered environments: OpenText Exstream, OpenText Communications CE 25.3 (web / tenant), DocBridge Compart, GMC Automation, Streamweaver, mass emailing and SMS platforms (Dolist, NP6), Coheris CRM, Adobe Acrobat Pro.

My scope of intervention covers the entire communication cycle:

• Architecture and design of publishing solutions

• PDF / AFP document generation (batch & on-demand)

• Design of interactive PDF forms (business logic, controls, automation)

• Design of personalized email templates and targeted campaigns

• Configuration and integration on email / SMS sending platforms

• CRM interfacing and associated business processes

• RAD / LAD and integration of dematerialization processes

• Interfacing and urbanizing around DMS

• REST API / microservices integration

• Industrialization and performance optimization

Significant experience in banking and insurance environments, characterized by high-volume documentary chains and high requirements for performance, traceability, compliance, and service continuity.

Cross-functional management including:

• Coordination of IT, production / publishing service providers

• Change of printer and adaptation to industrial constraints

• Securing transitions and managing sensitive environments

Performance-oriented approach, risk management, and reliability of production deployments.

Available for assignments from April – hybrid or remote.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Copartis, BNP Paribas
Publishing Technical Lead / Expert CCM – Document Chain
BANKING AND INSURANCE
March 2023 - Today (3 years and 3 months)
Paris, France
Management and evolution of the publishing chain in a banking context, with cross-functional responsibility for customer document production.
– Gathering and analysis of business needs
– Functional scoping and writing specifications
– Management of CCM evolutions from study phase to production deployment
– Coordination of IT, business, and printing/finishing partners
– Design and optimization of regulatory document templates
– Supervision of batch processing and control of production flows
– Securing, making reliable, and industrializing publishing processes
– Incident management and continuous improvement
– Team support and skills transfer

Technical Environment:
CCM chain, industrial document production, Windows Server, Batch, SQL, banking IT integration, Cobol, MVS, OpenText Exstream, Compart Docbridge.
OpenText Exstream Compart Docbridge Email Marketing SMS Marketing
Groupe Covéa
ECM Consultant (LAD / RAD) / Application Referent
BANKING AND INSURANCE
April 2021 - March 2023 (1 year and 11 months)
Niort, France
Modernization and industrialization of the multichannel document acquisition chain.
– Management of inbound flows (mail, emails, files)
– Implementation and optimization of LAD / RAD solutions
– Configuration of workflows and processing rules
– Application referent for the ECM platform
– Functional scoping and business owner support
– IT / business / editor coordination
– Specific developments and automations
– Reliability and security of documentary flows
Environment:
Windows, Batch, JScript, VBS, Python, Oracle, ITESOFT, ITESOFT FME, Kodak Capture Pro.
RAD/LAD Itesoft ECM Dematerialization JScript
BNP Paribas Personal Finance
Publishing Technical Lead / CCM Project Manager
BANKING AND INSURANCE
April 2018 - April 2021 (3 years)
Long-term mission in outsourcing within a context of transformation and industrialization of the publishing foundation. Post-composition referent role:
- Management of publishing projects
- Migration of the publishing foundation to Linux
- Implementation of the publishing workflow under GMC Automation
- Design of complete publishing chains (pre-composition, composition, post-composition)
- Administration and development on GMC Automation
- Development of publishing architectures
- Deployment automation via RPM
- Production and post-production monitoring
- Management of printing and multichannel distribution service providers
- Facilitating progress meetings
Exstream Developer Role:
- Migration of letters from an old composer to Exstream
- Development of complex transactional and batch templates
- Corrective and evolutionary maintenance
- Implementation of a testing strategy that significantly reduced incidents
Technical Environment: Linux, Windows, Exstream v9, GMC Automation, Shell, KSH, Perl, Groovy, Batch.