Freelancer profile translated to English.

Description

Freelance administrative & HR assistant, with an MBA in Management and Business Creation, I work with companies to support them in their daily administrative management, HR monitoring, personnel file management, and operational team support.

Methodical and autonomous, I quickly adapt to your tools and constraints to save you time and secure your processes.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 30km), Alfortville (up to 30km)

Algérie Telecom,
Customer Relationship Quality Manager
January 2022 - July 2022 (6 months)
Algiers [El Djazaïr], Algeria
Improvement of customer experience and implementation of targeted loyalty actions. Reduction of the customer dissatisfaction rate by 40% through proactive complaint management. Analysis of customer feedback and monthly reporting on satisfaction and areas for improvement. Contribution to the optimization of customer journeys through structured field feedback.
EMEIS,
Management Assistant – Stage Résidence La Fontaine (EHPAD)
HUMAN RESOURCES
July 2025 - October 2025 (3 months)
Marly-le-Roi, France
Face-to-face and telephone reception for visitors, families, and service providers. Drafting and follow-up of correspondence, filing of resident/employee records, and archiving. HR support: drafting contracts, DPAE (Declaration of Hiring), STC (Certificate of Employment), monitoring medical visits, and creating schedules. Entry of variable payroll elements (absences, overtime). Processing supplier invoices and preparing bank deposits. Participation in commercial visits and presentation of the establishment to future residents and their families.
Invoicing Contract Management File Tracking Rhinoceros 3D
SARL GEEKO ONLINE,
Customer Relationship Manager
March 2021 - October 2021 (7 months)
Algiers [El Djazaïr], Algeria
Handling incoming calls, processing requests, and confirming orders. Entry, verification, and validation of orders on the e-commerce platform, in coordination with the logistics team. Complete management of customer complaints: active listening, dispute analysis, proposing solutions. Tracking shipments and assisting customers with their delivery status (packages in progress, delays, post-delivery complaints).