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Afni ZaimAZ

Afni Zaim

Customer Support | Customer Success Focus

€109/day
Surabaya, ID
8-15 years
customer service
Customer Loyalty/ Retention
customer success
problem solving
data entry

Average response time: 1 hour

About Afni

Customer-focused professional with 9 years of experience in Customer Service, Customer Success, and Inside Sales. Proven expertise in client relationship management, onboarding, complaint resolution, CRM management, and team leadership. Technical background in Electrical Engineering with strong analytical and problem-solving skills. Native Indonesian speaker with professional English proficiency for calls, emails, and reports. Experienced working remotely in fast-paced, target-driven environments

  • Indonesian

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Healthifyme
    Team Leader of Inside Sales | Customer Success Focus
    HEALTH AND WELLNESS
    September 2021 - July 2024 (2 years and 10 months)
    • • Lead and coach sales team to achieve monthly targets consistently in fast-paced Start Up environment
    • • Handle 50+ inbound and outbound client calls daily, providing product consultation and closing deals
    • • Analyze sales and customer data using Google Sheets and Excel to identify trends, track performance, and support strategies that increase sales volume
    • • Act as first point of escalation for customer complaints. Resolve issues promptly to maintain high satisfaction and retention
    • • Collaborate with product and support teams to share customer feedback and improve service delivery
    Microsoft Excel Google Workspace Reporting Team management
  • Accor Plus
    Member Service Representative | Client Relationship Management
    HOSPITALITY
    September 2018 - August 2021 (2 years and 11 months)
    Surabaya, Indonesia
    • • Onboarded new members and explained program benefits to drive product adoption and long-term loyalty.
    • • Managed inbound and outbound calls to assist customers with inquiries, renewals, and account issues.
    • • Built strong client relationships through proactive follow-up and personalized solutions to reduce churn.
    • • Utilized NetSuite to track customer data, renewal dates, and engagement metrics for reporting.
    • • Analyzed customer feedback to identify service improvement opportunities and escalated trends to management team
    customer service problem solving customer success Netsuite Zendesk
  • Jilbab Raissya
    Entrepreneur in residence
    RETAIL (SMALL BUSINESS)
    May 2011 - August 2018 (7 years and 3 months)
    Surabaya, Indonesia
    • • Open an online store selling hijab named "Jilbab Raissya"
Check out Afni's experience

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Education

  • Bachelor of Electrical Engineering
    Universitas Widya Gama Malang
    2003
    Bachelor of Electrical Engineering

Skill set

customer service
customer success
Reporting
Microsoft Excel
Google Workspace
Problem solving
Data entry clerk
Microsoft Office

Categories

  • Other