About Afaq Ul Haq
English
Native or bilingual
German
Fluent
Experience
- WNC CorporationSenior Field Application EngineerJanuary 2026 - Today (5 months)64 Darmstadt, GermanyKey responsibilities:• • Lead technical troubleshooting and root cause analysis for complex wireless connectivity issues in carrier and enterprise deployments, spanning protocol, driver, firmware, and system integration layers.• • Manage escalations with chipset and software vendors, preparing structured technical evidence to accelerate resolution and drive firmware fixes across release cycles.• • Design and execute lab reproduction environments that simulate real world carrier network topologies, enabling reliable issue isolation before field escalation.• • Build observability and monitoring infrastructure to provide real-time visibility into device behaviour during field trials, reducing diagnostic time and improving data quality for engineering teams.• • Produce technical documentation including root cause reports, test procedures, escalation summaries, and product validation reports for both engineering and executive audiences.• • Support carrier field trials and customer acceptance testing across European markets, acting as on-call technical resource for deployment teams.• • Contribute to product roadmap discussions, providing field and customer feedback to inform hardware and firmware development priorities.• • Evaluate new product configurations and firmware releases against carrier defined acceptance criteria; validate fixes and regressions across the product lifecycle.
- T-Systems InternationalExpert Product Owner - T Cloud Public (OTC)September 2022 - October 2025 (3 years and 1 month)Darmstadt, Germany• Served as primary technical point of contact between customers, stakeholders, and engineering teams for T Cloud Public (OTC) compute infrastructure (VMs, GPU instances, containerized HPC workloads)• Led evolution of the T Cloud Public Compute Platform, delivering new capabilities enabling databases, AI, and HPC use cases through agile cross-functional collaboration• Drove product roadmap and backlog prioritization using data-driven insights to ensure market alignment and competitive differentiation• Delivered product demonstrations and technical training to enterprise customers and internal teams on complex cloud infrastructure concepts• Led cross-functional collaboration between QA, software engineering, and operations to improve product design and resolve critical technical issues
- T-Systems International GmbHEngineer & Product Owner - T Cloud PublicDIGITAL AND ITNovember 2019 - October 2025 (5 years and 11 months)Darmstadt, GermanyWorking as a Product Owner & Cloud Engineer for OpenStack based Open Telekom Cloud (OTC) compute services such as Elastic Cloud Server, Auto Scaling, Image Management Service, Dedicated Host and so on.Lead the planning and coordination between different teams for the implementation of new features and services based on latest cloud compute technologies and trends.Support in operation & maintenance activities of large-scale cloud compute infrastructure.
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Education
- Master in Information and Communication SystemsChemnitz University of Technology2017