Freelancer profile translated to English.

Description

I am a freelance Customer Support & Sales Specialist with experience in customer service, telecommunications, and remote sales. I have worked with Dutch-speaking customers and excel in customer communication, problem-solving, and building trust during conversations.

Through my experience in inbound and outbound sales, I know how to professionally advise customers, identify needs, and leverage commercial opportunities without losing sight of customer satisfaction. I work independently, am flexibly deployable, and am accustomed to working remotely with CRM systems and online communication tools.

I assist companies with customer service, sales, retention, administrative support, and remote customer contact. Reliability, clear communication, and a professional approach are central to my work.

Industry field of expertise

Languages

Dutch
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

VodafoneZiggo
Agent
TELECOMMUNICATIONS
January 2024 - Today (2 years and 5 months)
Responsible for customer contact and advising customers on telecommunications products and subscriptions.
Experience with inbound and outbound sales, customer retention, and processing administrative tasks.
Strong communication skills developed through daily contact with Dutch-speaking customers.
Working independently as a freelancer with a focus on customer satisfaction, targets, and service quality.
Experience with remote work, flexible scheduling, and professional customer interaction.
dienst justitiele inrichtingen
Prison Officer
PUBLIC SAFETY
November 1998 - July 2007 (8 years and 8 months)
Breda, Netherlands
Responsible for safety, supervision, and guidance within a correctional facility.
Experience with conflict management, communication, and maintaining calm in stressful situations.
Strong in teamwork, discipline, responsibility, and professional conduct.
Daily work with different target groups and situations where safety and structure were paramount.
Developed strong social and communication skills through intensive contact with people.
Safety Conflict Management Conflict Management Communication Graphic Design Stress Resistant