About Aela
English
Native or bilingual
French
Native or bilingual
Japanese
Conversational
Experience
- HILTI FRANCEClient Experience SpecialistJanuary 2024 - January 2026 (2 years)Paris, FranceManaged B2C/B2B client support + cross-team resolution (Salesforce/Genesys/SAP), and lead on workflow improvement projects.
- IISLA STUDIOSE-commerce & Client ExperienceJanuary 2020 - January 2023 (3 years)Bali, IndonesiaCreated e-commerce content and branded visuals for B2B/B2C clients, improving online presentation, brand consistency, customer experience, and performance through analysis and optimisation.
- LOUIS VUITTONClient AdvisorJanuary 2018 - January 2019 (1 year)La Perriere, FranceDelivered VIP service and maintained a personal client portfolio with tailored follow-up to build loyalty. Entrusted with Louis Vuitton's top Japanese client during the annual VIC event.
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