About Adrien
- I speak the language of the media industry (advertising, traffic, yield, DOOH).
- I combine product vision AND field support (adoption).
- I am PMP certified, a guarantee of rigor and methodology.
French
Native or bilingual
English
Fluent
Experience
- CITYZMEDIAPRODUCT OWNERPRESS AND MEDIADecember 2023 - January 2025 (1 year and 1 month)92100 Boulogne-Billancourt, FranceContext:Within the IT department of this outdoor advertising media company, I managed the evolution of products and supported the digital transformation of the Marketing, HR, and Helpdesk teams, in a strategic context of group separation and IT ecosystem migration.Key Stakeholders:General Management (Offer and Revenue Management, Marketing, HR), Digital Strategy and Offer Management, Consultants, Technical Managers (Application, Infrastructure, Helpdesk), and Software Vendors.Key Achievements:1) Tender Management & Solution Selection:
- Supported the HR team in defining scope, writing specifications, and analyzing responses for the integration of a Time and Activity Management (GTA) tool into the HRIS.
- Coordinated stakeholders (business, technical, vendors) and led requirements gathering workshops.
2) Revenue Optimization & Marketing Transformation:- Implemented a Yield Management tool to optimize dynamic pricing of advertising spaces, integrated into the sales tool to refine pricing recommendations, aiming to maximize revenue.
3) Microsoft 365 Migration & Governance:- Actively contributed to the M365 environment migration project following the group's separation.
4) Project Management & Oversight:- Monitored and reported progress, led project committees and weekly steering committees.
- Managed priorities and aligned deliveries with business objectives.
Technical Environments:Monday, HaloITSM, Méréo, Broadcast, and the Microsoft 365 ecosystem.Skills Demonstrated:Product Ownership, MOA project management, tender management, requirements analysis and specification, multi-stakeholder coordination, M365 migration management, business process improvement (HR, Marketing) - CLEAR CHANNEL InternationalCUSTOMER SUCCESS MANAGERPRESS AND MEDIAFebruary 2020 - December 2023 (3 years and 10 months)92100 Boulogne-Billancourt, FranceContext:Within the IT department of the world leader in outdoor advertising, I was responsible for deploying a SaaS platform to local authorities and developing the Customer Success practice, while also serving as the internal M365 expert.Key Achievements:1) Structuring the Customer Success Practice*Created the group's first Customer Success practice:defined processes, indicators, and support methods.*Implemented structured feedback loops(NPS, user interviews): led to major product improvements.*Product demonstrationsand business case creation.*Managed the user communityand organized meetings to foster adoption.2) Deployment of SaaS Solutions for the Public Sector:*Managed the deployment of a SaaS platformin over 15 cities and local authorities (Paris, Lille, Caen, Region 59, Monaco...) in Europe. Managed 50+ municipal stakeholders (Communication, Public Works, Planning Departments) with a 92% adoption rate.*Incident & Support Management3) M365 Functional Expertise & Solution Design:*M365 Referent:Supported internal teams in adopting Teams, SharePoint, OneDrive, and Power Platform tools. Conducted training sessions.*Intranet & DMS Design:Designed and deployed the corporate intranet on SharePoint Online, centralizing document management and collaborative workspaces.*Business Process Automation:Designed and implemented Power Automate flows to automate non-compliance reporting, work accident reporting, and equipment request management.*Business Application Development.Environments:Microsoft 365, Power Automate, JIRA, Confluence, HaloITSM, Power BI, Mailchimp, Monday, Miro, Zendesk
- CLEAR CHANNEL FrancePRODUCT OWNERPRESS AND MEDIAJanuary 2019 - February 2020 (1 year and 1 month)Boulogne-Billancourt, FranceContext:Within the IT department of the French subsidiary of the outdoor advertising leader, I was responsible for the digital product portfolio, managing the evolution of the PLAY platform (contract management, booking, digital broadcasting) and leading strategic digital transformation projects.Key Stakeholders:Digital Department, Communication Department, Digital Teams, Organization Department, and representatives of the City of Paris.Key Achievements:1) Product Management & Continuous Improvement:
- Responsible for the roadmap and evolution of the PLAY platform, powering over 1,000 digital screens.
- Handled 150+ tickets: gathered issues, continuously optimized, and reduced critical production incidents by 45%.
- Managed a cross-functional team of 5 people (developers C#, data analyst, Drupal developer).
2) Strategic Project Management:- Led a tender process for the "Digital Bridge" project (CMS integration): analyzed 7 proposals, conducted feasibility studies, and evaluated presentations.
- Designed and delivered a custom extranet for the City of Paris (contractual obligation): 4 modules for park monitoring, network visualization, and campaign booking.
3) Complete Project Management (MOA):- Analyzed needs and wrote functional specifications.
- Provided functional oversight for development, designed tests, and managed incidents.
- Managed the budget and employee development for the team.
Technical Environments:C#, WPF, ASP.NET, Drupal, Agile Methodology.Skills Demonstrated:Product Ownership, end-to-end project management (MOA), cross-functional team management, tender management, client extranet design, incident management and continuous improvement, public sector client relations.
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Education
- Master, Information Systems Audit and ConsultingInstitut Mines-Télécom Business School2015Master, Audit et Conseil en Systèmes d'Information
Certifications
- PMPPMI
- 6 sigma white belt6 sigma online