Freelancer profile translated to English.
Back to original languageAbout Adrien
Expert in Business Analysis,PMP certified, with10 years of experience in managing business applicationsand **digital transformation**.
I support business departments on theirapplication projects**, from **requirements gathering to acceptance testing**, including **roadmap managementand **coordination of technical teams (IT development, publishers)**. My approach ensures **alignment between operational needs and technical deliveries**.
What I bring:
- Business Analysis Expertise: requirements gathering, specifications (user stories/epics), prioritization (RICE/MoSCoW), UAT.
- Application roadmap management in consultation with publishers and business units.
- IT Development Coordination: interface between technical teams and business stakeholders.
- Agile Methods: Scrum ceremonies facilitation, backlog management, KPI reporting, steering committees.
- Knowledge of support environments (helpdesk, ITSM) and call center applications.
- Change management support: user training, guides, adoption.
Recent achievements:
- Transformation management at CityzMedia: managed a portfolio of 3 domains (including Helpdesk), executive steering committees.
- SaaS deployment at Clear Channel: 15 cities in 4 countries, 50+ stakeholders, 92% adoption.
- Tender management.
- Deployment process improvement.
- Process automation: business workflow design.
Skills:
- Business Analysis & PM: requirements gathering, specifications, user stories, application roadmap, project management. IT Development, UAT, N3 incidents, PMP certification, Agile/Scrum, reporting.
- Application: contact center, call center, helpdesk, publisher relations, SaaS integration, tenders.
- Tools: JIRA, Confluence, Monday.com, Power Platform, M365, QTest.
- Support: training, guides, videos, NPS surveys.
- Sectors: Public, Key Accounts, Local Authorities, Media, Advertising, Travel.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Rouen (up to 10km), Lyon (up to 50km), Bordeaux (up to 50km), Marseille (up to 50km)
Experience
- Cityz MediaPRODUCT OWNERPRESS AND MEDIADecember 2023 - January 2025 (1 year and 1 month)Boulogne-Billancourt, France
Context:
Within the IT department of this outdoor advertising media company (OOH/DOOH), I managed the evolution of products and supported the digital transformation of the Marketing, HR, and Helpdesk teams, in a strategic context of group splitting and IT ecosystem migration.Key Stakeholders:
Executive Management (Offer and Revenue Management, Marketing, HR), Digital Strategy and Offer Department, Consultants, Technical Managers (Application, Infrastructure, Helpdesk), and Software Publishers.Key Achievements:
1) Tender Management & Solution Selection:- Supported the HR team in scoping, drafting the specifications, and analyzing responses for the integration of a Time and Activity Management (GTA) tool into the HRIS.
- Coordinated stakeholders (business, technical, publishers) and facilitated requirements gathering workshops.
2) Revenue Optimization & Marketing Transformation:- Implemented a Yield Management tool to optimize dynamic pricing of advertising spaces, integrating with the sales tool to refine pricing recommendations, aiming to maximize revenue.
3) Microsoft 365 Migration & Governance:- Actively contributed to the M365 environment migration project following the group split.
4) Project Management & Oversight:- Monitored and reported progress, facilitated project committees and weekly steering committees.
- Managed priorities and aligned deliveries with business objectives.
Technical Environments:
Monday, HaloITSM, Méréo, Broadcast, and the Microsoft 365 ecosystem.Demonstrated Skills:
Product Ownership, Business Analysis project management, tender management, needs analysis and specification, multi-stakeholder coordination, M365 migration management, business process improvement (HR, Marketing). - Clear Channel InternationalCUSTOMER SUCCESS MANAGER & M365 ReferentPRESS AND MEDIAJanuary 2020 - February 2024 (4 years and 1 month)Boulogne-Billancourt, France
Context:
Within the IT department of the world leader in outdoor advertising, I was responsible for deploying a SaaS platform to local authorities and developing the Customer Success practice, while also serving as the internal referent for Microsoft 365.Key Achievements:
1) Public Sector SaaS Solution Deployment:
- Managed thedeployment of a collaborative platformin over 15 cities and local authorities (Paris, Lille, Caen, Region 59, Monaco, etc.) in Europe. Managed 50+ municipal stakeholders (Communications, Public Works, Planning Departments) with a 92% adoption rate.
*Incident Management & Level 3 Support:Implemented and supervised the incident management process on HaloITSM.2) M365 Functional Expertise & Solution Design:
*M365 Referent:Supported internal teams (200+ users) in adopting Teams, SharePoint, OneDrive, and Power Platform tools during and after the Covid crisis. Facilitated training sessions and created tutorials.- Intranet & Document Management System Design: Designed and deployed the corporate intranet on SharePoint Online, centralizing document management and creating collaborative workspaces for all teams.
- Business Application Development: Created SharePoint lists and Forms to track projects, manage requests, and generate custom Power BI reports.
Environments:
Microsoft 365, Power Automate, JIRA, Confluence, HaloITSM, Power BI, Mailchimp, Monday, Miro, Zendesk - CLEAR CHANNEL FRANCEPRODUCT OWNER & DIGITAL BUSINESS SERVICE MANAGERPRESS AND MEDIAJanuary 2019 - January 2020 (1 year)Boulogne-Billancourt, France
Context:
Within the IT department of the French subsidiary of the outdoor advertising leader, I wasresponsible for the digital product portfolio**, managing the **evolution of the PLAY platform(contract management, booking, digital broadcasting) and leading **strategic digital transformation projects**.Key Stakeholders:
Digital Department, Communications Department, Digital Teams, Organization Department, and representatives of the City of Paris.Key Achievements:
1) Product Management & Continuous Improvement:*Responsible for the roadmap and evolutionsof the PLAY platform, powering over 1,000 digital screens.*Processed 150+ tickets:gathered issues, continuously optimized, and reduced critical production incidents by 45%.*Managed a cross-functional teamof 5 people (C# developers, data analyst, Drupal developer).2) Strategic Project Management:*Managed a tender processfor the "Digital Bridge" project (CMS integration): analyzed 7 proposals, conducted feasibility studies, and evaluated presentations.*Designed and delivered a custom extranetfor theCity of Paris(contractual obligation): 4 modules for park monitoring, network visualization, and campaign booking.3) Complete Project Management (Business Analysis):- Analyzed needs and wrote functional specifications.
- Functional monitoring of developments, test design, and incident management.
- Budget management and team HR development.
Technical Environments:
C#, WPF, ASP.NET, Drupal, Agile Methodology.Demonstrated Skills:
Product Ownership, end-to-end project management (Business Analysis), cross-functional team management, tender management, client extranet design, incident management and continuous improvement, public sector client relations.
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Education
- Audit and consulting in information systems from the Specialized Master's in Consulting and Management in Information SystemsIMT - Mines-Télécom Institute2016La filière Audit et conseil en systèmes d’information du Mastère Spécialisé Conseil prépare aux métiers d’auditeur et de consultant dans un secteur à fort potentiel de croissance : auditeur : évaluer le bon fonctionnement d’un SI, mettre en évidence les problèmes et leurs causes, proposer des axes de solution ; consultant : affiner les solutions, proposer un programme d’actions et suivre sa mise en place. Tronc commun : Bases de données, Réseaux et services télécom, Conception des systèmes d’information, Anglais des affaires, Communication Cycle de vie du système d’information : Gestion de projet, Gouvernance des systèmes d’information Architectures techniques et logicielles : Projet e-business, Assistance maîtrise d’ouvrage télécom Portée de l’intervention : Intégration et communication entre applications (ERP), Système décisionnel et datawarehouse Méthodologies techniques et démarches de l’audit : La boîte à outils du consultant, Diagnostic et recommandations Méthodologie, technique et outils de l’audit : Processus de consultation , Audit interne, Audit des réseaux de télécoms, Audit comptable et financier, Dimension relationnelle de l’audit, Contrats relatifs aux technologies de l’information, Sécurité des SI Systèmes d’informations métier : Systèmes d’information marketing (SIM), Systèmes d’information de ressources humaines (SIRH), Cycle de conférences
Certifications
- Project Management Professional (PMP)®PMI
- Six Sigma White Belt Certificationhttps://www.sixsigmaonline.org