About Adrien
French
Native or bilingual
English
Conversational
Experience
- 360° AgencyDeveloper / Tech Lead / Project ManagerDIGITAL AND ITNovember 2020 - Today (5 years and 7 months)- Website creation- Branding & UX- Product Management
- Groupe PICHETProduct Manager - Customer ExperienceREAL ESTATEAugust 2019 - September 2020 (1 year and 1 month)Bordeaux, FranceMy mission:- Ensure the proper functioning of applications- Scope and manage the implementation of new features or solutions- Monitor and challenge TMA (Third-Party Maintenance) and partners- Budget monitoringMy achievements:Improving prospect reachability by the contact center:- Updating relationship cycles- Lead administration and processing- Changing SMS sending tool: moving from a classic SMS sending system to a tool that sends rich SMS with return flow managementRedesigning lead acquisition processes:- Integrating an omnichannel vision- Producing data to analyze lead generator performanceAutomating recurring actions:- Implementing automated workflows (dashboards, scripts, batches...)- Customer/prospect communications (SMS, emails...)User Experience: Improving brand image:- Reviewing email content- Contact frequency (emails, SMS, phone)- Improving IP and email address reputation with providersTMA Monitoring:- Qualification- Quoting- Coordination- Run
- CULTURAHRIS Product OwnerRETAIL (LARGE RETAILERS)March 2018 - August 2019 (1 year and 5 months)Mérignac, FranceResponsibilities & Actions:Management of new version installations and HRM software PatchesMonitoring of HR process optimization projectsProvision of new tools for business units.Backlog managementFunctional testingTechnical Environments: Sage HRM / SharePoint / SQL Server
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Education
- International Master of ScienceSUPINFO2011
- BTS in Management Information TechnologyÉcole VIDAL2008