Adrien Matton

Growing SaaS teams often face the same challenge: their customer base is increasing, but their processes, tools, and organization aren't always keeping up.

As a result: too many manual tasks for Customer Success teams, scattered customer knowledge, processes reliant on a few key individuals, and difficulty scaling effectively.

🎯 I help SaaS teams **structure their Customer Success operations**, improve their processes, and implement automation and AI tailored to their business needs.

My approach is very hands-on: I start with on-the-ground pain points, simplify existing workflows, and implement concrete solutions combining methods, tools, and automation.

🔥 My main areas of intervention:

→ Organization of tools and customer data: workflow structuring, customer information improvement, Sales / CS / Product collaboration

→ Automation & AI applied to operations: AI agents, knowledge bases, customer summaries, reduction of repetitive tasks

→ CS Ops Structuring: onboarding, customer journeys, playbooks, documentation, team routines

At Beamy, I supported the deployment of a SaaS solution for large enterprise clients (CAC 40 and international), while contributing to structuring the CS department's operations.

I implemented steering and collaboration tools (Notion, Asana), structured internal processes, and created AI agents with Dust to automate certain business uses: customer summaries, internal knowledge search, and RFP response assistance.

✅ My added value: combining **hands-on SaaS experience**, **understanding of Customer Success challenges**, and the ability to transform operational issues into simple, effective, and scalable solutions.

⚒️ Tools: HubSpot, Notion, Asana, Intercom, Dust, ChatGPT, Claude.

📩 Contact me to discuss!