Freelancer profile translated to English.
Back to original languageAbout Adrien
I am looking for a management or IT coordination position in a structured environment, with autonomy and a global vision, ideally fully remote.
With over 17 years of experience in IT support and incident management, I approach my work with a results-oriented focus, continuous improvement, and quality of service. I have developed a strong ability to coordinate teams, manage critical situations, structure processes, and ensure effective communication with business units and management.
I now wish to move into a role where I can leverage my leadership, organizational skills, and operational expertise to optimize IT services, ensure team performance, and actively contribute to the company's overall strategy.
French
Native or bilingual
Can work on-site
Lyon (up to 50km)
Experience
- Groupe CARSOProximity ManagerDecember 2024 - Today (1 year and 6 months)Reorganization of the IT support service to improve responsiveness and quality of interventions. Defined and implemented clear work processes, ensuring smooth management of requests and incidents. Optimized team workload through balanced task distribution and automation of repetitive processes. Collaborated with other departments to align business needs with proposed technical solutions. Ensured the replacement of the group IT support manager during their absences. Managed group projects involving IT support.
- RGF IT FranceTechnical Support ReferentAugust 2017 - November 2024 (7 years and 3 months)Provided necessary assistance to users regarding IT tools (hardware, network, software, telephony, and messaging). Managed the technical support team in the absence of the manager. Trained new hires and interns. Managed complex incidents. Managed support for executive committee members. Quickly handled incidents and informed users. Recorded interventions in the help desk tool. Analyzed recurring incidents and escalated them. Installed or oversaw the installation of hardware and software on user workstations. Supervised and controlled interventions by subcontractors (maintenance, transport, network, etc.). Prevented incidents. Ensured the installation, operation, and backups of servers under our responsibility. Managed Active Directory. Prepared and validated installation masters. Managed mobile devices (tablets, smartphones, etc.). Participated in the implementation of EasyVista Incident Manager for the group. Managed IT communications.
- SPIE Infogérance et ServicesIT Maintenance TechnicianJanuary 2009 - January 2017 (8 years)• - Management of office incidents (Microsoft Windows, Microsoft Office, Citrix Client)• - Management of hardware incidents (Desktop, Laptop, MFP)• - Creation and management of a knowledge base of the "wiki" type for the departmentFor the Adecco Group contract (2009 – 2013):Management of office incidents (Microsoft Windows, Microsoft Office, Citrix Client) Management of hardware incidents (Desktop, Laptop, MFP) Management of incidents concerning mobile terminals (iOS/BlackBerry/Android) Implementation of configuration and after-sales service procedures for Smartphones / Tablets
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Education
- BEP Vente Action MarchandeLycée Louise Labé Lyon 7eme2004BEP Vente Action Marchande
- Brevet des Collèges ProfessionnelLycée Jacques Brel Vénissieux2002Brevet des Collèges Professionnel