About Adrien
French
Native or bilingual
Experience
- FLATSYCustomer Support ManagerREAL ESTATEAugust 2023 - April 2025 (1 year and 8 months)Paris, France1) Management (20%)Strategic Steering: Monitoring KPIs, analyzing feedback, and implementing concrete actions to maximize customer satisfactionTeam Culture: I encourage analysis, self-questioning, and proposing innovative solutions to improve skills.2) Support (approx. 50%)âšâĄ Responsiveness: Efficiently responding through various channels to build loyalty and minimize wait timesEnhanced Customer Relations: Daily assistance to increase proactivity, find new ways to improve the tool and touchpoints.3) Customer Request Analysis (approx. 15%)Analysis: Responsible for customer feedback to identify the most frequent types of requests and find corrective solutions to limit recurring issues.Collaboration: Joint work with CSM, Operations, Product, and Technical teams to identify feedback.4) Product & Process Improvement (approx. 15%): ⥠Proactive: Continuously improving processes & tools, solutions & services offered.Software Used: Slack - Aircall (admin) - Metabase (data creation for the department) - Hubspot (data creation for the department) - Jira - Intercom - Notion - GSheet & Co.
- AdrienFounderCONSULTING AND AUDITSDecember 2021 - Today (4 years and 6 months)Paris, FranceShort-term rental expert | Creation & optimization of profitable listingsI help real estate owners who want to maximize the profitability of their short-term rental properties.Specifically:â Creation of impactful listings that attract and convert on Airbnb and Bookingâ Complete property optimization + Checklists & Templates for setup, organization, and daily visionâ Automation of processes and optimized management for stress-free profitabilityâ End-to-end support for a perfect launch
- TrainMeCommunity ManagerSPORTSFebruary 2019 - June 2019 (4 months)Paris, France- Editorial Planning- Reporting- Pinterest- Instagram- Blogging- Ambassador Coach Campaign
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Education
- Master 1IFOCOP- Savoir gĂ©rer des projets digitaux comme la refonte de site web ou des chantiers SEO - Savoir choisir de bons leviers de performance dans un projet digital - MaĂźtriser les outils dâanalyse - MaĂźtriser le social mĂ©dia - Comprendre la gestion de donnĂ©es (CRM)