Adrien D.

*LLM Deployment:Integration of language models (GPT, LLaMA, Mistral) to optimize customer interactions.*Fine-Tuning:Adaptation of models to the specific needs of the call center (natural language understanding, precise response generation).*Prompt Engineering:Design of effective prompts to improve response quality and user experience.*RAG Systems:Implementation of Retrieval-Augmented Generation systems for responses based on contextual and up-to-date data.*Results:Improved operational efficiency, reduced processing times, and increased customer satisfaction.

*Shipping Optimization:Leadership on integration projects with DHL and UPS, improving international shipping processes for various needs.*Technical Solutions:Development of innovative solutions, strengthening shipping operations through software improvements.*Team Leadership:Leading multidisciplinary teams and mentoring junior engineers, fostering software development excellence.*Continuous Improvement:Contribution to the launch of new features, increasing customer satisfaction and brand loyalty.

*Backend Development:Leading the development of robust backend services with Symfony and Golang, aiming for scalability and performance under heavy load.*Microservices:Design of a resilient microservices architecture, focused on availability and fault tolerance, integrating TDD and DDD for code quality.*Technical Collaboration:Translating business needs into effective technical solutions, in close collaboration with multidisciplinary teams.*Mentoring:Guiding junior engineers, promoting a culture of excellence in software development.