Freelancer profile translated to English.

Description

💻 Technical Support Engineer with advanced expertise in IT infrastructure management and security, I assist companies in deploying, optimizing, and automating their IT systems.

🔹 My Key Skills

✅ IT Infrastructure Management:

Microsoft Intune, Airwatch: deployment, workstation management, security.
Active Directory: user administration, GPO policies, authentication.
Nexthink, Absolute: endpoint performance monitoring and analysis.
ServiceNow: ticket management, ITSM process optimization.

✅ Automation & Deployment:

Development of PowerShell & Python scripts to automate recurring tasks.
Deployment of IT environments with PXE and system image management.

✅ Cloud & Infrastructure:

Administration of Linux Debian/Ubuntu servers and DigitalOcean cloud solutions (VPS, S3).
Deployment and management of Nextcloud for enterprise storage and collaboration.

✅ Consulting & Support:

Assistance in choosing and purchasing IT equipment adapted to business needs.

Advanced technical support and continuous improvement of IT infrastructures.

📩 Why Work With Me?

✔️ Efficient & Structured: Optimized solutions to improve productivity.

✔️ Secure & Reliable: A proactive approach to ensure infrastructure stability.

✔️ Flexible & Client-Oriented: I adapt to your needs for one-time or recurring interventions.

🔍 Available for IT missions: deployment, support, automation, and consulting.

📬 Contact me to discuss your project!

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Lilly France
Technical Support Engineer
July 2024 - Today (1 year and 11 months)
Strasbourg, France
Management and deployment of MDM solutions (Microsoft Intune, Airwatch) for workstation administration and endpoint security.
Active Directory Administration: user management, GPO policies, authentication, and integration with Cloud solutions.
Monitoring and analysis of device performance with Nexthink and Absolute.
IT incident and request management via ServiceNow, with ITSM workflow optimization.
Task automation and continuous improvement via PowerShell and Python.
IT hardware purchasing consulting: needs assessment, recommendations, and order management.
Advanced technical support and training of internal teams
Euro Information Services
Traveling Banking and IT Technician
March 2024 - June 2024 (3 months)
Strasbourg, France
Deployment and configuration of Telium electronic payment terminals (EPT) in businesses.
Installation and maintenance of computer workstations in Crédit Mutuel-CIC offices.
Use of PXE for the installation and management of operating systems on machines.
Troubleshooting and technical support for EPTs and computers, on-site intervention to resolve hardware and software incidents.
User training on the use of newly installed equipment.
YMCA
IT System Administrator
December 2023 - Today (2 years and 6 months)
Strasbourg, France
Deployment and management of Microsoft Intune for workstation administration and security.
Installation and configuration of Nextcloud on a Linux Debian/Ubuntu server, with performance optimization and access security.
Automation of repetitive tasks via PowerShell and Python, improving user and IT workflow management.
Management of DigitalOcean cloud solutions: setup of VPS, S3 storage, monitoring, and service optimization.
Office license management and user support for activation and usage.
Technical support and maintenance of IT systems, incident resolution, and member assistance.
Documentation and training to improve the adoption of digital tools within the association.