Freelancer profile translated to English.
Back to original languageAbout Adrien
Expert in CRM project management with over 20 years of experience.
Specialized in optimizing CRM and marketing systems and processes to improve team efficiency and performance.
Expertise in leading and managing Salesforce integration and maintenance projects for various domains.
Sharp analytical and problem-solving skills honed through a background in applied mathematics.
Oriented towards collaboration, communication, and continuous learning.
Creates a positive and inclusive work environment.
Achievements:
-Led and managed Salesforce integration and maintenance projects for clients in various sectors.
-Conducted customer relationship process audits and gap analyses with the Salesforce solution.
-Ensured solutions align with best practices and standards, delivering value and customer satisfaction.
Key Skills:
-Project Management
-CRM
-Salesforce
-Data Analysis
-Problem Solving
-Communication
-Teamwork
-Continuous Learning
French
Native or bilingual
English
Fluent
Can work on-site
Bordeaux (up to 50km), Paris (up to 10km), Toulouse (up to 10km)
Experience
- ADEL CLOUDCRM - Project Manager / Product OwnerOctober 2016 - Today (9 years and 8 months)Bordeaux, France- Audit of existing systems and gap analysis for the integration of various CRM solutions (with strong Salesforce expertise)- Project Manager- Business Analyst- Integration and maintenance projects- Interventions on the integrator and client side- International projectsSome areas of intervention: CPG, Insurance, Retail, Luxury, Certification, Transport
- Amaya deCo-FounderJanuary 2022 - Today (4 years and 5 months)Bordeaux, FranceCo-founder of a pure-player Salesforce IT consulting firm.We support companies in the deployment or optimization of Salesforce
- Ei-technologiesCRM Salesforce Project ManagerJanuary 2011 - September 2016 (5 years and 8 months)Paris, FranceProject Management:- workload definition- planning and resource management- project committee facilitation- implementation management following business processes- business coordinator- deployment steering- nearshore team coordination- agile methodology Business Analysis:- needs scoping- interviews/workshops with management- drafting of scoping documents / audits- definition of the target and roadmap for functional and application architecture- process formalization- optimal use of standard functionalities- user and top management training Some clients: Heineken, Engie, Bergerat Monnoyeur, AXA
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Education
- Applied MathematicsInstitut de Science Financière et d'Assurances (I.S.F.A)2002Applied Mathematics