About Adrien
French
Native or bilingual
English
Conversational
Experience
- SNCF RÉSEAULevel 2 Support TechnicianTRANSPORTATIONJune 2023 - February 2025 (1 year and 8 months)Saint-Denis, France- Resolution of Level 2 incidents on professional workstations- Software update catch-up- Workstation deployment (mastering, configuration)- Creation of procedures for levels 1 and 2- Creation of automation scripts in PowerShell- Management of accounts and profiles for an internal tool
- Safran E&DLevel 3 Support TechnicianSeptember 2020 - June 2023 (2 years and 9 months)91300 Massy, France- Resolution of Level 3 incidents- Resolution of various incidents related to the encryption solution (ZoneCentral)- Workstation administration- Administration of Symantec Endpoint Protection Manager (SEPM)- Deployment of packages via SCCM- Windows update catch-up (retries or manual installations)- Creation of PowerShell scripts and deployment via SCCM- Writing procedures for Level 1 and Level 2 support
- AXA FRANCEIT Kiosk Support TechnicianBANKING AND INSURANCEDecember 2017 - January 2020 (2 years and 1 month)92000 Nanterre, France- User reception and information gathering- Resolution of user and VIP incidents- Workstation deployment (mastering, configuration)- Preparation of iOS and Android smartphones (Airwatch configuration and enrollment)- VPN configuration- Password renewal via Active Directory- Verification of meeting room functionality- Ticket tracking- Inventory management- Assistance with office software usage (Office, Teams)
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Education
- Administer MECM / SCCM 2016ib Cegos2025Administrer MECM / SCCM 2016
- POEI LAMP AdministratorGTM' Ingénierie2020POEI Administrateur LAMP