Freelancer profile translated to English.
Back to original languageAbout Adrien
After about 7 years of rich experience in MOA, mainly in air transport at Air France, I now offer my services for the management of your IT projects as a senior MOA / Business Analyst consultant.
I am passionate about my work, aviation, real estate investment, and projects that challenge me daily.
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MY SKILLS:
- Requirements gathering and analysis
- Study and analysis of Web Services and architecture
- Writing functional specifications / User Stories
- Validation of specifications by business and IT departments
- Project schedule management and monitoring
- Responsible for functional acceptance testing / use case creation
- Jira & Confluence:
Creation and management of Boards with statuses: To do, in progress, done...
Writing User Stories
Defining velocity and business value of User Stories
Prioritization of user stories
Backlog management
- Instance Management:
Steering committee to report project progress to management
Daily meetings
Sprint planning
- Change Management:
Involvement of key users from the beginning of the project
User support and training
Communication
Creation of operating procedures
- Monitoring:
Implementation of KPIs
My actions are implemented to respect your budget, your deadlines, and your quality requirements.
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AGILE METHODS USED:
- Scrum
- Kanban
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MY TOOLS:
- Jira
- Confluence
- Soapui
- ALM
- Gantt
- Google Analytics
- Excel
- PowerPoint
- Teams
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LOOKING FORWARD TO TALKING WITH YOU:
I am available and at your disposal for an initial discussion to better understand your project context and your various challenges.
Adrien
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Air FranceConsultant Business Analyst Senior, Air France Operations Control CenterAVIATION AND AEROSPACEDecember 2018 - April 2020 (1 year and 4 months)Tremblay-en-France, FranceCONTEXT:To operate, the Air France Operations Control Center (CCO) needs IT support teams to ensure the smooth functioning of their applications for managing Air France's 1100 daily flights.Thus, I was appointed in charge of an innovative project related to internal operational communication within the group: MyComCCO.................OBJECTIVE 1:Creation of a single contribution interface to facilitate the daily work of operational communication teamsRESULTS:- Productivity gains- A single input application instead of two before the project- An automated application to avoid redundant entries- Replacement of old CMS technology with Angular.- Removal of obsolete technology involving high maintenance- Good internal publicity for the quality of this new user-friendly tool.................OBJECTIVE 2:Creation of a mobile application to broadcast operational communications to all of Air FranceRESULTS:- First CCO application intended for all operational staff, directors, and managers of the company- Creation of push notifications: saving over 100,000 SMS per year- Push notifications and therefore in real-time- Single source of information within the company- Cessation of daily email distribution for information now accessible in real-time- Application in French and English.................OBJECTIVE 3:Creation of a new internal website dedicated to the operational communication of the operations control centerRESULTS:- Replacement of CMS technology with ANGULAR- Information available in real-time- A single and unique source of operational information- Modernized image of the control center thanks to this modern website.................OBJECTIVE 4:Creation of the company's new CCO newsletterRESULTS:- New visual in line with the arrival of the first Airbus A350 at Air France- Newsletter sent via the mobile application instead of email- Newsletter updated on the new website- Automation of repetitive tasks.................Various small projects:- New CCO Briefings- Participation in the redesign of CCO dashboards
- Air FranceConsultant Business Analyst, Transactional EmailsAVIATION AND AEROSPACEOctober 2015 - April 2017 (1 year and 6 months)Tremblay-en-France, FranceCONTEXT:With every transaction on the Airfrance.fr website, the customer receives an email confirming their action. These can include:- Travel memo- Booking confirmation- Booking cancellation- Addition of a paid option- Hold for consideration periodUpon my arrival, I was responsible for the redesign of all these email campaigns. I managed these projects in Agile mode from requirements gathering to production. These projects required a significant amount of functional testing, which I oversaw..................OBJECTIVE 1:Launch of the new Air France travel memo (24,000 emails/day)RESULTS:- New visual design (enhanced brand image for the group)- Real-time sending- The travel memo is more comprehensive, reducing call center inquiries- Optimized customer communication preferences- Travel memo management in 21 languages- Addition of a barcode for easier airport check-in- Modernization of Air France's internal architecture.................OBJECTIVE 2:Redesign of 4 email campaigns related to the website (30,000 emails/day for each campaign)- Booking confirmation- Booking cancellation- Addition of a paid option- Hold for consideration periodRESULTS:- Real-time sending- Language management- New architecture- Better management of paid options- Consideration of the customer's Flying Blue status for displaying information- Improved design
- HaysSenior Business AnalystHUMAN RESOURCESMay 2018 - December 2018 (7 months)Paris, FranceCONTEXT:To find the ideal candidate, Hays uses a CRM to best match a candidate with a job offer.Thus, I was appointed to improve the quality of this CRM and also to ensure its adoption by sales teams for daily use..................OBJECTIVES:- Qualify data- Motivate users to use the CRMRESULTS:- Increased productivity of sales teams- Qualified data- Increased CRM usage- Definition of Best Practices through quality charters
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Education
- MASTER 2 MANAGEMENT ENGINEERING OF SERVICES AND DIGITAL / WORK-STUDY AIR FRANCEUniversité PARIS EST2015Les disciplines enseignées couvrent quatre grands domaines : 1. Management : management stratégique et intelligence économique, pilotage de la performance, système d'information, Business model innovants et pilotage de la qualité, prospective, RSE et développement durable. 2.Innovations: au travers de projets prospectifs et métier tant d'un point de vue des conditions de l'innovation que de sa mise en oeuvre, Management, innovation et droit, Management et ingénierie de projet, Marketing et communication digitale 3.International : RH et Management interculturel, jeux d'entreprise, connaissances des marchés et géopolitique, conduite de réunion et negociation across culture en anglais 4.Ingénierie des technologies de l'information et de la communication : Informatique, réseau et technologies web, Marketing et communication digital, projets de système d'information, activités de services, droit du numérique, gouvernance des systèmes d'information
- BACHELOR'S DEGREE IN ECONOMICS AND MANAGEMENT: MANAGEMENT ENGINEERING OF SERVICES AND DIGITAL / WORK-STUDY ORANGE FRANCEUniversité PARIS EST2013COMPÉTENCES VISÉES : A l'issue de son année, le diplômé est capable d'utiliser les méthodes et techniques de gestion courante pour la préparation et la mise en œuvre de décisions dans le domaine des systèmes d'information. Complétée par le Master MITIC, que la Licence prépare, elle participe aux compétences associées aux domaines suivants : - Concevoir et réaliser des projets numériques - Piloter des projets numériques - Construire la coopération entre les parties prenantes - Mailler les activités managériales et numériques - Agir en situation professionnelle et de recherche (extrait du référentiel compétences MITIC)