Freelancer profile translated to English.
Back to original languageAbout Adrien
• Passionate about complex environments, I have always worked in innovative companies within their business sector. Aeronautics, Automotive, Digital Banking, Consulting Firm, beyond the industry in question, it is the associated challenges that motivate me.
• I enjoy challenging myself and continuously learning and sharing. I started by managing Lean Office projects, then various Tech projects, before moving into managerial and strategic roles.
• I have worked daily on a wide range of topics (organizational transformation, Agile deployment, application migrations, digital strategy development, outsourcing, process mapping & improvement, AI tool deployment, etc.) in very stimulating international environments.
• For several years, I have been responsible for managing different teams composed of all types of profiles. First in Operational/Backoffice Departments, and more recently within an IT Department.
• Excellent interpersonal and adaptability skills, initiative, autonomy, teamwork, performance, and good humor are my strengths!
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- KPMG SABusiness Relationship Manager (BRM)CONSULTING AND AUDITSOctober 2023 - Today (2 years and 7 months)Paris, FranceTransition Business Relationship Manager within KPMG's IT Department (400 employees).Responsible for managing the entire "IT - Business" relationship with KPMG Lawyers (700 employees, ~50 assets in the application portfolio)IT Steering Committee N-1, responsible for:- Managing Project Managers and Application Managers for the perimeter's activities- Leading governance bodies for the domain with KPMG Lawyers' General Management- Delivering projects, including:
- deployment of a generative artificial intelligence tool,
- outsourcing of operational processes
- pooling of tools with other international KPMG entities
- redesign of document management processes
- data migration
etc.- Ensuring the operational maintenance of the perimeter's applications (including involvement in the incident management process)- Managing budget construction and monitoring phases (xM€ with optimization challenges)- Managing contractual follow-up with various suppliers (software vendors, service providers): managing strategic committees, monitoring SLAs, disputes, etc.- Contributing to IT for IT projects within the IT Department - ING FranceHead of Daily Banking Operations (Retail) [N-2 COMEX]BANKING AND INSURANCEOctober 2021 - April 2023 (1 year and 5 months)- Transition manager for several departments (~30 FTEs) with managers, technicians, experts, middle managers, and service providers.- Process Lead responsible for managing, improving, and executing daily banking processes (account opening, customer data changes (KYC), debt collection,estates, court orders, administrative garnishments, attachment orders, etc.).- Resolution of customer complaints in collaboration with the customer service/call center.- Management of critical service providers (document production, back office, digitization, etc.).2022 Focus: ING's strategic decision to withdraw from the French market, leading to the cessation of most Retail Banking activities.Managerial and Strategic Level:- Management of a Job Protection Plan (employee announcements, team support, department reorganization, performance maintenance).- Frequent interactions with COMEX members.Operational Execution Level:- Decommissioning of product/process activities (e.g., stopping account openings) and associated assets.- Management of various customer communications.- Contribution to the operational execution of customer portfolio sales / business transfers.- Implementation of process modifications for business continuity.- Discussions with regulators/state agencies (DGFIP, BDF, CDC, etc.).
- ING FranceOperations Expertise Center Manager - (CoE Lead) - [N-2 COMEX]BANKING AND INSURANCEMay 2019 - October 2021 (2 years and 6 months)Île-de-France, France- Manager of a team of managers (~10 FTEs) with experts in contract management / Business Process Outsourcing, project managers (internal/consultants), controlling & reporting specialists, and RPA (Robotic Process Automation) developers. Service missions:BPO & Contract Management Expertise:- Management of critical service providers (budget >5M€)- Outsourcing of activities (including mastery of European Banking Authority (EBA) guidelines).- SLA negotiation. Tender management (RFP, RFI).Project Management:- Mapping, documentation, and improvement of cross-functional processes.- Delivery of cross-functional projects in cooperation with Agile teams (tribe, squad, feature engineer, and product owner). (e.g., digitization of administrative garnishments; Eckert Law; document digitization; optimization of customer journeys and processes, etc.).Controlling & Reporting:- Lead process performance measurement.- Deploy strategy within Operations / Back Office in cooperation with Retail.- Define and manage department performance indicators.- Build dashboards, manage & optimize the budget of 20M€ (100 FTEs + supplier costs).RPA Developers:- Roadmap construction.- Request management and prioritization.- Development and deployment of robots to automate repetitive tasks.
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Education
- Master 2, Law, Economics & Management - Specialization in Quality, Safety, Environment ManagementUniversité Paris-Est Marne-la-Vallée2011Master 2, Droit, Economie & Gestion - Mention Management de la Qualité Sécurité-Environnement
- Master 1, Project Management - Specialization in Information EngineeringUniversité Paris-Est Marne-la-Vallée2010Master 1, Management de Projets - Mention Ingénierie de l'information
Certifications
- Digital Transformation StrategistEcole Polytechnique Executive Education
- Black Belt Lean Six SigmaQuality Gurus
Skill set (56)
Categories
- Other