Freelancer profile translated to English.
Back to original languageAbout Adrien
🔹 Team Lead | Customer Success 🚀 | Onboarding | SaaS Project Management 🔹
Expert in Customer Success and Onboarding, I support companies in customer integration and process optimization, while ensuring a high level of satisfaction from the very first steps of the customer journey.
What I offer:
• Customer Success & Onboarding : I ensure that your clients' onboarding is smooth and effective, with personalized follow-up and support throughout the process. My goal is to maximize customer satisfaction 😊 and strengthen loyalty.
• Leadership & Team Management : As a Team Lead, I have solid experience in team management, ensuring skill development and continuous performance.
• Project Management : Accustomed to managing complex projects, I coordinate teams and optimize processes to ensure the achievement of set objectives 🎯.
My areas of expertise :
• Customer Success, Onboarding, Team Lead, SaaS Project Management
• Customer Process Optimization and Continuous Improvement
• Web Development Training : This training has allowed me to better understand the technical aspects of projects and to collaborate more effectively with technical teams.
My goal is to ensure sustainable results while strengthening long-term customer relationships.
Have a project? Contact me to discuss it! 💬
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 15km)
Experience
- MateraTeam Lead - Onboarding ManagerREAL ESTATENovember 2020 - March 2023 (2 years and 5 months)Paris, FranceManaging a team of 5 Onboarding Managers :• Training and supporting skill development• Management of the team's technical and HR aspects• Monitoring and implementing KPIs to measure performanceOnboarding of 250+ B2C clients representing a portfolio of €350k+ :• Handling 15+ weekly calls and 20+ support tickets per day• Rapid resolution of issues and maintaining a high level of customer satisfaction
- La Capsule - Coding BootcampDeveloper & Teacher AssistantEDUCATION AND E-LEARNINGOctober 2023 - March 2024 (6 months)Paris, France• Development of features in React and continuous improvement of the platform• Supervision and mentoring of students on technical aspects (HTML, CSS, JavaScript, React, Node.js)• Development of new features for the educational platform
- AymingProfessional Risk Management ConsultantCONSULTING AND AUDITSApril 2018 - November 2020 (2 years and 7 months)Paris, FranceManagement of a client portfolio composed of HR Directors, CFOs, and CEOs, with regular follow-up of customer relations.Organization and participation in strategic meetings to understand the specific needs of companies and propose tailored solutions.Development of professional risk optimization strategies, in collaboration with decision-making HR teams.Personalized project follow-up, from the implementation of recommendations to the evaluation of results to ensure customer satisfaction and cost savings.
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Education
- Master 2 Droit des Affaires / Gestion d'entrepriseTSM Toulouse School of Management2017Compétences en droit des affaires, gestion financière, et stratégie d’entreprise Connaissances approfondies en droit commercial, droit des sociétés, et gouvernance d’entreprise Gestion de projet et analyse dans des environnements juridiques et économiques complexes Préparation à des postes de manager ou juriste d’entreprise dans des contextes nationaux et internationaux
- Développeur d'applications Web et MobileLa Capsule2023Développement Web : HTML, CSS, JavaScript (Front-end & Back-end avec React, React Native, Node.js, MongoDB). Architecture : Applications SPA et mobiles. Gestion de projet : Méthodes agiles, Git, Github, intégration continue, Design sprint. Compétences : Développement full-stack, JavaScript, React.js, Node.js, MongoDB, gestion de projet, UX/UI.