Adrian Iulian Florea

As a Ground Staff / Customer Service Representative within the Europe Handling Group, I manage passenger reception, guidance, and assistance on a daily basis. This role requires excellent stress management, a keen sense of customer relations, and great responsiveness to resolve problems in real-time. My key acquired skills include: intercultural communication, administrative rigor, complaint management, and proficiency in professional software.

As a Reception Agent at Alyzia, I was responsible for welcoming, informing, and directing passengers within the airport environment. This position allowed me to develop great flexibility, an impeccable sense of service, and the ability to effectively handle the requests of an international clientele, often in high-flow situations.