Adrian Căluian

• • Served as primary contact for 5 Sales teams and 40 enterprise customers, resolving 60% of catalogue and pricing inquiries within 1 day.

• • Built and maintained product catalogues, achieving alignment accuracy with Sales strategy requirements.

• • Validated accuracy of product offerings, pricing and configurations, enabling 80% order placement success rate.

• • Coordinated pricing approvals, deal setup and contract support over various teams through standardized workflows.

• • Trained multiple enterprise customers on portal usage, increasing adoption by 10% and reducing support tickets.

• • Orchestrated cross-functional alignment across Sales, Back Office, Customer Operations and Business Units to ensure operational excellence.

• • Validated 100+ catalogue entries across indirect and raw materials, achieving 99% data accuracy and full ERP compliance.

• • Created and maintained catalogues and contracts for direct purchases via established Central Price Update process.

• • Reviewed and approved supplier creation requests, completing risk assessments for 20 vendors weekly in compliance with group policy.

• • Enabled 15 users across procurement and contract modules, resolving 70% of access requests within 4 hours through proactive troubleshooting and role management.

• • Processed 50 email requests daily using standard templates, redirecting 40% to appropriate departments within 2 hours.

• • Prepared reports on response times and created 30 support materials (PDFs) for tax returns and immigration processes.

• • Managed and updated activity-specific databases, achieving "super user" status in specialized software and applications.

• • Collaborated with 3 departments on assigned projects, completing 20 cross-functional initiatives that improved services delivery by 15%.