Freelancer profile translated to English.

Description

Expert in Customer Service & E-commerce Writing — I bring your customer service to life and boost your online sales!

Specializing in clear, engaging, and effective writing for Customer Service and online commerce, I help businesses strengthen their customer relationships through precise and reassuring content.

Whether for your FAQs, your complaint responses, your product descriptions, or your sales newsletters, I create texts that improve user experience, build customer loyalty, and maximize your revenue.

Available, responsive, and attentive, I adapt to your tone and needs to make your brand shine across all digital platforms.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

STYLÈNA PARIS
Customer Service & Content Writer
E-COMMERCE
February 2023 - August 2024 (1 year and 6 months)
Corte, France
• Wrote over 50 standard customer responses (delays, returns, refunds, etc.)
• Developed a concise mini-FAQ anticipating frequent questions
• Created customer-oriented content to improve transparency and satisfaction (email templates, automated texts, social media responses)
• Adapted writing tone based on customer's emotional state (empathy, clarity, efficiency)

Skills used:
• Professional & empathetic writing
• Customer-focused written communication
• E-commerce dispute management
• Service-oriented and independent writing skills