Freelancer profile translated to English.

Description

Do you want to find qualified IT professionals and/or strengthen your B2B sales?

I support HR tech companies, SaaS firms, and digital service providers in attracting suitable talent, optimizing recruitment processes, and scaling customer relationships.

With many years of experience in recruiting & sales, I help to measurably improve recruitment and sales processes – for sustainable growth and less friction in communication.

Typical projects I successfully implement:

– Building scalable IT recruiting funnels

– CRM-supported applicant management (e.g., Personio, Salesforce, HubSpot)

– B2B/B2C sales in HR tech and digital industries (remote or hybrid)

– Improving the candidate & customer journey through clear processes

What makes me special:

– Empathy and clarity in communication – both internal and external

– Combination of recruiting competence & B2B sales understanding

– Focus on value instead of push: I sell solutions, not platitudes.

🔧 Tools: LinkedIn Recruiter, Personio, Salesforce, HubSpot, MS 365, Jira

💬 Languages: German (native), English (C1), Bosnian/Croatian/Serbian (C2)

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
Bosnian
Fluent
Croatian
Fluent
Serbian
Fluent

Workplace preferences

Can work on-site

Berlin (up to 50km)

Tech Punk GmbH
Senior Management Consultant - Tech Recruiter
HUMAN RESOURCES
May 2022 - May 2025 (3 years)
Berlin, Germany
Talent Acquisition & Applicant Management

End-to-end management of the entire recruitment process
Active sourcing for IT roles in E-Health, FinTech & PropTech
Interviews to assess cultural and technical fit
Placement of 5–6 qualified candidates per week

Key Account Lead & Stakeholder Management

Optimized recruitment processes according to international best practices
Close coordination with IT, HR, management board, and works council
Strategic advice to executives and works council bodies

Client Consulting & Acquisition

Expanded existing clients through active relationship management
Specifically identified and utilized sales potentials
New client acquisition via B2B cold calling and networking
Built long-term partnerships with decision-makers

Data-Driven Process Optimization

Adapted recruiting workflows to reduce time-to-hire
Structured documentation and automation of recruiting activities
Systematic use of CRM data for efficiency improvement
Prepared complex requirements in an audience-appropriate manner
High resilience and solution-oriented approach in dynamic project phases
I support companies in optimizing recruitment processes in a data-driven and sustainable manner – empathetically, practically, and efficiently.
IT Recruiting Active Sourcing Talent Acquisition Strategy B2B Sales Management Consulting
Yoummday GmbH
Senior Sales Manager
DIGITAL AND IT
January 2018 - April 2022 (4 years and 3 months)
Sarajevo, Bosnia & Herzegovina
Senior Sales Manager – Consulting Expertise in B2B & B2C, Inbound & Outbound

Managed and strategically developed existing B2B clients
Acquired new B2B clients through targeted outreach and needs assessment
Developed tailored solutions based on precise needs analyses
Presented complex products understandably and target-group-specifically
Utilized CRM analyses to identify cross- & upselling potentials
Handled customer complaints empathetically and solution-oriented
Employed intercultural communication to build trust with diverse target groups
Practiced self-reflective communication with criticism and feedback competence

At Yoummday, I gained extensive experience in holistic customer consulting – from empathetic support and data-driven cross- & upselling to active B2B new customer acquisition. I conveyed complex products understandably, communicated interculturally, and mastered challenging communication situations with confidence.
B2B Sales Business-to-Consumer (B2C) Account Management Client Support Customer Consulting
SocialNet
Junior Sales Manager & Customer Support
E-COMMERCE
August 2014 - December 2017 (3 years and 4 months)
Sarajevo, Bosnia & Herzegovina
Junior Sales Manager & Customer Support – B2C Sales with CRM Focus & Initial B2B Experience

• B2C sales with a focus on consulting & cross-selling
• Targeted use of upselling to increase customer satisfaction and revenue
• Gained initial experience in B2B support & cold calling
• Carefully maintained, analyzed & utilized customer data in CRM
• Systematically used customer feedback to optimize services
• Independently managed and achieved daily goals
• Initial insights into escalation management & professional conflict resolution

In this role, I was able to further develop my strengths in consulting-oriented B2C sales and gain initial insights into the B2B sector. The structured handling of CRM systems, the targeted use of cross- & upselling opportunities, and professional handling of customer feedback and conflicts were the focus of my daily work.

Business-to-Consumer (B2C) B2B Sales Customer Consulting Customer Support Complaint Management