About Adjétévi
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Experience
- Auxanõ teamDevelopment Director - Marketing & E-learningEDUCATION AND E-LEARNINGJuly 2024 - Today (2 years and 1 month)Genève, Switzerland
Development Director and Organizational Transformation Consultant, I support SMEs, mid-sized companies, and startups in their growth by addressing their structuring, performance, and change challenges.
My assignments cover four main areas:Audit & Diagnosis: Analysis of operations, organization, offerings, teams, and tools. I provide a structured external perspective to identify levers for rapid performance.Managerial Performance & Leadership: Supporting executives and managers in developing their posture, their team, and their collective effectiveness. Certified Gallup Global Strengths Coach, I leverage strengths to produce lasting changes.Process Structuring: Implementing or optimizing internal processes: sales, production, management, CRM, no-code automations. I connect strategy to operations.Project Management & Tool Deployment: Managing the deployment of collaborative tools, CRM, and automation solutions. Prince2 and ITIL4 certified, with 16 years of experience in demanding environments (banking, industry, large corporations).Co-founder of the ADA platform, a digital managerial development program based on strengths, aimed at managers, HR, and internal coaches.Proficient tools: Pipedrive, ActiveCampaign, Microsoft 365, AI Agents, Waalaxy, Elementor Pro, Microsoft Clipchamp, Wordpress, Heygen, Tutor LMSAvailable for ad-hoc missions or global transformation projects, remotely or in-person - France, Switzerland, Luxembourg, Belgium, Ivory Coast, Senegal. - Crédit Agricole-GIPSenior IT Service Management Project ManagerBANKING AND INSURANCEOctober 2018 - June 2024 (5 years and 8 months)Annecy, FranceAssignmentsManagement of the CA Assurances Service Now platformDeployment of the CA-GIP Service Now platformReliability of the CMDB and its processes at CA-GIPTechnologies Implemented- Infrastructure (systems and networks)- Middleware (Java)- Applications (ServiceNow ERP)- Security (Analysis and implementation of solutions)Work Environment:Up to 20 direct reports, up to 100 indirect reports, up to €2.7 million in budget managed annuallyAchievements- Project Management (up to 5 projects in parallel, including 3 major ones): tracking schedules, budgets, risks, quality, internal resources, and subcontractors.- Deployment of a new ITSM platform for CAGIP- Migration from an on-premise solution to a SaaS solution- Several version upgrades- Project Scoping- Functional Architect for the ServiceNow ITSM platform- Supporting CAGIP teams with IT Service Management expertise.- Change Management.- Requirements Gathering and Analysis.- Validation of chosen solutions and their specifications with CAGIP teams, the tool integrator, and other external partnersValue Delivered- Improvement of CMDB data quality and processes- Deployment of solutions within the planned costs and deadlines- Improvements to incident, problem, and request management processes- Industrialization of project deployment procedures
- Shift ConsultingITSM ConsultantDIGITAL AND ITApril 2017 - May 2018 (1 year and 2 months)Lyon, FranceITSM Consultant atTechnical Project Manager for AS400 migration at Adecco.ITSM Project Manager for service catalog and user portal deployment on a SERVICENOW platform
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Education
- Master in Complementary Computer Science SkillsUniversity of Strasbourg2006Gestion des services informatiques Gestion des projets informatiques Adminitration des systèmes informatiques Developpement informatique
- Master in Integrated Electronic SystemsUniversity of Strasbourg2002Conception et Développement de systèmes Électroniques Intégrés. Traitement du signal Électronique analogique Electronique numérique
Certifications
- ITIL v3 FoundationCSME2013
- ITIL Service OperationExin2015