Freelancer profile translated to English.
Back to original languageAbout Adjétévi
Change Management Consulting | Operations Director | Managerial Expert & Performance | Marketing Automation Consulting | Global Digital Platform Development Consulting (Business Applications, E-learning...)
Are you an SME, an organization, or a leader looking to:
Structure your teams, tools, or offerings,
Improve managerial and collective performance,
Define or accelerate a digital or IT project,
Automate your processes without technical complexity?
I will support you with a strategic, pragmatic, and results-oriented approach.
My background:
16+ years of experience in IT project management, digital transformation & ITIL governance (CAGIP, HPE, EFG Bank...)
CEO of Qilae, a consulting firm for structuring digital projects
Operations and Marketing Director at Auxanõteam, a specialist in CliftonStrengths & managerial performance
Trainer & coach in talent activation, sales effectiveness & agile organization
🔧 My expertise:
Organization audit, team diagnostics, project scoping, offering structuring
Managerial performance consulting (strengths, leadership, team alignment)
Automation / AI / NoCode: Make, GPT, ActiveCampaign, CRM, Pipedrive
ITSM & ServiceNow: large-scale project management, integration, migration, processes
Managerial training & soft skills: CliftonStrengths program, team workshops
📈 Results achieved:
Deployment of a digital e-learning platform for Auxanõ Team
-70% time to generate an offer with automation
Structuring of +15 digital projects (MVP, roadmap, story mapping)
Client satisfaction > 95% on consulting and training missions
English
Fluent
French
Native or bilingual
German
Basic
Can work on-site
Annecy (up to 50km), Genève (up to 10km)
Experience
- Auxanõ teamOperations and Marketing DirectorEDUCATION AND E-LEARNINGJuly 2024 - Today (1 year and 11 months)Genève, Switzerland
Senior Consultant – Audit, Consulting and Training
I support SMEs, executives, managers, and teams in improving their operational efficiency, organizational structuring, individual and collective performance optimization, and digital transformation.With 16 years of experience in IT project management and organizational structuring, I design and implement tailor-made solutions to address challenges such as:✅Operational audit(organization, offerings, teams, tools),✅ **Managerial performance and leadership improvement**,✅Internal process structuring(sales, delivery, management, CRM),✅Project managementfor the deployment of collaborative tools, CRM, no-code automations,I combine a strategic vision with operational know-how to deliver concrete, fast-impact actions through:Consulting missions(SMEs, mid-sized companies, growing startups),**Organization and team audits**,**Structuring and empowerment plans**,Action-training sessions for managers and teams,Targeted interventions on sales and marketing effectiveness (if needed).💼 Tools mastered: Pipedrive, ActiveCampaign, Microsoft O365, GPT.📍 Available for ad-hoc missions or more global transformation projects, remote or in-person (France, Switzerland, Luxembourg, Belgium). - Crédit Agricole-GIPIT Service Management Project DirectorBANKING AND INSURANCEJanuary 2020 - Today (6 years and 5 months)Annecy, FranceMissionsManagement of the Service Now platform for CA AssurancesDeployment of the Service Now platform for CA-GIPReliability of the CMDB and its processes at CA-GIPTechnologies implemented- Infrastructures (systems and networks)- Middleware (Java)- Applications (ERP Service Now)- Security (Analysis and solution implementation)Work environment:up to 20 resources managed directly, up to 100 resources managed indirectly, up to €2.7M budget managed annuallyAchievements- Project management (up to 5 projects in parallel, including 3 major ones): monitoring schedules, budgets, risks, quality, internal resources, and subcontractors.- Deployment of a new ITSM platform for CAGIP- Migration from an on-premise solution to a SaaS solution- Several version upgrades- Project scoping- Functional Architect for the Service Now ITSM platform- Support for CAGIP teams in IT service management expertise.- Change management support.- Requirements gathering and analysis.- Validation of chosen solutions and their specifications with CAGIP teams, the tool integrator, and other external partnersValue delivered- Improvement of CMDB data quality and processes- Solution deployment within budget and schedule- Improvements in incident, problem, and request management processes- Industrialization of project deployment procedures
- Shift ConsultingITSM ConsultantDIGITAL AND ITApril 2017 - May 2018 (1 year and 2 months)Lyon, FranceITSM Consultant atTechnical Project Manager for AS400 migration at Adecco.ITSM Project Manager for service catalog and user portal deployment on the SERVICENOW platform
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Education
- Master of Complementary Skills in Computer ScienceUniversity of Strasbourg2006Gestion des services informatiques Gestion des projets informatiques Adminitration des systèmes informatiques Developpement informatique
- Master of Integrated Electronic SystemsUniversity of Strasbourg2002Conception et Développement de systèmes Électroniques Intégrés. Traitement du signal Électronique analogique Electronique numérique
Certifications
- ITIL v3 FoundationCSME2013
- ITIL Service OperationExin2015