Adil El Mounfalouti

Management of production teams, activity organization, and economic optimization of production. Support for Call Center Managers in achieving their objectives. Creation and monitoring of reports. Monitoring of economic indicators and scorecards. Organization and facilitation of production meetings. Pricing and creation of outbound call campaigns. Participation in Strategy Workshops to establish the roadmap. Guarantee of Service Quality. Management and processing of requests. Level 1 Support. Recruitment and training management.

Management of 3 activities in the field of insurance and personal services: Swisslife, Allianz, Dhomplus. Management of production teams, activity organization, and economic optimization of production. Weekly forecast realization. Creation and monitoring of reports. Monitoring of economic indicators and scorecards. Organization and facilitation of various meetings with Client Principals (Co-Production, Co-Management, Co-Strategy). Development of commercial strategies and marketing plans. Guarantee of Service Quality. Participation in recruitment. Creation of inbound/outbound call campaigns. Support for managers in achieving commercial objectives. Commercial relations and search for new commercial opportunities with the CDO. Facilitation of team meetings.

Customer reception and initial request processing, needs identification. Promotion and sale of banking and insurance products (checking accounts, loans, savings, and insurance). Advising clients on investments and placements. Detecting financial risks and fraud (bank bans, money laundering, fraudulent schemes, etc.).